Office Services Analyst

QBE Group Shared Services Centre; Philippines; On-site; PHP 335,000 - 670,000; Full time

Job summary

QBE Group Shared Services Centre in the Philippines is seeking an Administrative Support Specialist to help develop and maintain process documentation and support project initiatives.

The role involves analyzing agency and broker requests, performing UAT and PIV testing for system changes, onboarding new hires, and ensuring accurate data processing while delivering excellent customer service to internal teams.

Qualifications

• Tertiary degree or equivalent combination of education and work experience.
• Completed relevant administrative qualifications.
• Some experience in an Administrator role.
• Some experience with project management tools.

Responsibilities

• Develop consistent processes by collaborating with business units to drive improvements.
• Perform UAT and PIV testing for application system changes.
• Onboard and train new hires on agency/broker management practices.
• Resolve system issues related to agency data entry and inquiries.
• Review client requests and provide analysis for processing contracts.
• Communicate with agents and field representatives to ensure service quality.
• Maintain filing systems and administer office supplies.
• Monitor project delivery activities including time, budget, scope and quality.

Skills

Adaptability

Communication

Critical Thinking

Customer Service

Document Management

Office Administration

Prioritization

Meeting Management

Risk Management

Team Collaboration

Education

Bachelor's degree or equivalent

Tools

Project management tools

Job description

Job Description

Primary Details

Time Type: Full time
Worker Type: Employee

The purpose of this role is to provide administrative support to internal departments and teams to develop and maintain process documentation, and to support project initiatives. Additionally, the role involves analysing complex agency and broker requests to resolve inquiries and ensure high-quality data processing.

Responsibilities

• Develop consistent processes by collaborating with various business units and shared service areas to drive continuous improvement.
• Perform user acceptance testing (UAT) and production verification testing (PIV) for application system changes.
• Participate in onboarding and training for new hires on agency/broker management practices and system functionality.
• Resolve system issues resulting from agency data entry and ensure accurate tracking of agent/broker inquiry requests.
• Review and respond to client requests, providing analysis and direction for processing contracts and changes.
• Communicate with agents/brokers and field representatives to deliver exceptional customer service.
• Foster relationships with key internal team members and senior management to drive process improvement and gather necessary information for project implementation.
• Maintain effective hard and soft copy filing systems and follow administration policies.
• Handle complete segments of administrative work, collate reports, draft correspondence, and manage office supplies and consumables.
• Monitoring and report on project delivery activities like time, budget, scope, and quality.

Work Experience

Necessary Work Experience includes:

• Moderate relevant experience.

Preferred Work Experience includes:

• Some experience in an Administrator role.
• Some experience with project management tools.

Qualifications

Necessary Qualifications includes:

• Tertiary Degree or equivalent combination of education and work experience.

Preferred Qualifications includes:

• Completed relevant administrative qualifications.

Global Disclaimer

The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee’s normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls.

US Only Disclaimer

To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.

US Only - Travel Frequency

Infrequent (approximately 1-4 trips annually)

US Only - Physical Demands

General office jobs: Work is generally performed in an office environment in which there is not substantial exposure to adverse environmental conditions. Must have the ability to remain in a stationary position for extended periods of time. Must be able to operate basic office equipment including telephone, headset and computer. Incumbent must be able to lift basic office equipment up to 20 lbs.

Skills

Adaptability, Communication, Critical Thinking, Customer Service, Customer Value Management, Detail-Oriented, Document Management, Intentional collaboration, Legal Administrative Support, Managing performance, Meeting Management, Office Administration, Prioritization, Risk Management, Waterfall Model

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.