Office Services Analyst

QBE Insurance; Cebu City; On-site; PHP 279,000 - 469,000; Full time

Job summary

QBE Insurance Philippines in Cebu City is seeking an Administrative Support Specialist to help develop and maintain process documentation and support key project initiatives. You will collaborate across internal departments to ensure consistent, compliant processes and accurate data handling.

Responsibilities include analyzing complex agency and broker requests, conducting UAT/PIV for system changes, onboarding new hires on agency management practices, and delivering exceptional service to

Qualifications

• Bachelor's degree or equivalent combination of education and work experience.
• Preferred relevant administrative qualifications.

Responsibilities

• Develop consistent processes with business units to drive improvements.
• Perform UAT and PIV for application system changes.
• Onboard and train new hires on agency management practices.
• Resolve system issues from agency data entry and track inquiries.
• Review client requests and guide contract/changes processing.
• Communicate with agents/brokers and field staff for excellent service.
• Foster relationships with internal teams and management for project data.
• Maintain filing systems and follow admin policies.
• Handle administrative work, compile reports, draft correspondence, manage supplies.
• Monitor and report on project delivery: time, budget, scope, quality.

Skills

Adaptability

Communication

Critical Thinking

Customer Service

Detail-Oriented

Document Management

Meeting Management

Office Administration

Prioritization

Risk Management

Waterfall Model

Education

Tertiary Degree or equivalent combination of education and work experience

Tools

Project management tools

Job description

Primary Details

Time Type: Full timeWorker Type: EmployeeThe purpose of this role is to provide administrative support to internal departments and teams to develop and maintain process documentation, and to support project initiatives. Additionally, the role involves analysing complex agency and broker requests to resolve inquiries and ensure high-quality data processing.

Responsibilities

• Develop consistent processes by collaborating with various business units and shared service areas to drive continuous improvement.
• Perform user acceptance testing (UAT) and production verification testing (PIV) for application system changes.
• Participate in onboarding and training for new hires on agency/broker management practices and system functionality.
• Resolve system issues resulting from agency data entry and ensure accurate tracking of agent/broker inquiry requests.
• Review and respond to client requests, providing analysis and direction for processing contracts and changes.
• Communicate with agents/brokers and field representatives to deliver exceptional customer service.
• Foster relationships with key internal team members and senior management to drive process improvement and gather necessary information for project implementation.
• Maintain effective hard and soft copy filing systems and follow administration policies.
• Handle complete segments of administrative work, collate reports, draft correspondence, and manage office supplies and consumables.
• Monitoring and report on project delivery activities like time, budget, scope, and quality.

Work Experience

Necessary Work Experience includes:

• Moderate relevant experience.

Preferred Work Experience includes:

• Some experience in an Administrator role.
• Some experience with project management tools.

Qualifications

Necessary Qualifications include:

• Tertiary Degree or equivalent combination of education and work experience.

Preferred Qualifications include:

• Completed relevant administrative qualifications.

Global Disclaimer

The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee’s normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls.

US Only Disclaimer

To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.

US Only - Travel Frequency

Infrequent (approximately 1-4 trips annually)

US Only - Physical Demands

General office jobs: Work is generally performed in an office environment in which there is not substantial exposure to adverse environmental conditions. Must have the ability to remain in a stationary position for extended periods of time. Must be able to operate basic office equipment including telephone, headset and computer. Incumbent must be able to lift basic office equipment up to 20 lbs.

Skills

• Adaptability
• Communication
• Critical Thinking
• Customer Service
• Customer Value Management
• Detail-Oriented
• Document Management
• Intentional collaboration
• Legal Administrative Support
• Managing performance
• Meeting Management
• Office Administration
• Prioritization
• Risk Management
• Waterfall Model

Equal Employment Opportunity

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.