Nurse Concierge

Genfinity; Makati; On-site; PHP 507,780 - 608,220; Full time

Job summary

Gallagher Bassett in the Philippines is seeking Philippine-licensed RNs for the Nurse Concierge role at the Metro Manila site. You will assist US-based Case Managers by gathering medical information, contacting providers, and handling calls and back-office tasks.

The position requires an active RN license in the Philippines, at least 1 year US healthcare experience in a BPO/CPO setting, and strong communication and problem-solving skills.

Qualifications

• Active and unrestricted Philippine RN license.
• At least 1 year US healthcare experience in a BPO or CPO setting.
• Strong leadership and mentoring potential.
• Motivated and proactive in process improvement.
• Critical thinker with strong patient care skills.
• Excellent verbal and written communication; proficient with MS Word/Excel.

Responsibilities

• Coordinate with onshore Case Manager once medical criteria are met.
• Make outbound calls to Medical Providers to schedule visits and obtain records.
• Receive inbound calls from Medical Providers and IW to answer queries.
• Document patient files accurately and manage records.
• Review patient progress as needed and adjust follow-ups.
• Support Case Manager and attend trainings as appropriate.
• Maintain compliance with departmental standards and participate in duties as assigned.
• Report onsite as required.

Skills

Leadership

Communication

Time management

Analytical thinking

Problem solving

Team player

Education

Philippine RN License

Tools

MS Word

MS Excel

Computer literacy

Job description

Are you looking for a position with tremendous growth potential?

Gallagher Bassett, a premier multiline claims services provider, is looking for Philippine-licensed RNs to be part of their team in their Metro Manila site. The role is responsible for assisting US-based Case Managers in completion of tasks to promote quality medical care promptly and cost-effectively.

Job Summary:

The Nurse Concierge will initiate calls to Medical Providers to gather pertinent medical information such as but not limited to, the extent of the patient's injury, treatment plan, etc. Communication with injured workers would be done over text message. S/he should be comfortable and efficient in handling outbound and inbound calls, text message exchange and back-office tasks.

Primary Duties and Responsibilities:

• Coordinate with the onshore Case Manager once all medical criteria have been met
• Perform outbound calls to Medical Providers in securing appointments for the injured workers, verifying attendance, request medical records, return to work status forms and referral/s, if any
• Receive inbound calls from Medical Providers and IW to answer their inquiries pertaining to a claim
• Accurate documentation and patient file management
• Reviewing patients' progress as needed
• S/he will work on a multi-system with an evolving scope of responsibilities over time
• Provide support to assigned Case Manager as needed
• Attend training/educational classes as appropriate
• Coordinate activities in the Supervisors absence, when applicable
• Strive to achieve departmental standards and objectives
• Perform other duties and responsibilities as deemed necessary and assigned

Qualifications:

• An active and unrestricted Philippine RN License
• At least 1 year US Healthcare experience in a BPO or CPO setting
• Good leadership qualities with the potential to train future colleagues in the department
• Motivated and assertive in finding better and more efficient processes as part of the continuous improvement of the department
• Critical thinker and good problem solver
• Good patient care skills
• Excellent verbal and written communication
• Proficiency in MS Word and Excel and general computer literacy
• Able to work with dual screens
• Strong analytical, interpersonal, and time management skills are also required
• Able to report onsite

Salary Range:up to PHP 50,000 depending on experience
Start date: September 07, 2026