Non-Voice CSR – Chat/Email (Onsite) in Bohol

Jobsavenueph; Philippines; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Competitive salary package

Non-Voice account

Paid training and upskilling

HMO coverage and government-mandated B

Supportive leadership and people-first

Job summary

IBEX Bohol in Tagbilaran, Bohol is hiring Experienced Non-Voice Customer Service Representatives for an onsite international account. This role focuses on chat/email support with no calls, offering opportunities in a relaxed provincial setting.

You will handle inquiries, provide accurate responses, and maintain high quality and satisfaction standards. Ideal candidates have 18+ months of international BPO experience, strong written English, and are willing to work onsite in Tagbilaran.

Qualifications

• As a Non-Voice Customer Service Representative, handle customer concerns via chat and/or email (no calls).
• Respond accurately and professionally within account guidelines and workflows.
• Maintain quality, productivity, and customer satisfaction standards.
• Work with a supportive team and approachable leaders.

Responsibilities

• Handle customer concerns via chat and/or email (no calls).
• Provide accurate, timely, and professional responses.
• Resolve customer issues using strong analytical and written communication skills.
• Follow account-specific guidelines and workflows.
• Maintain quality, productivity, and customer satisfaction standards.
• Work closely with a supportive team and approachable leaders.

Skills

International BPO Experience

Chat & Email Support

Written English

Multitasking

Education

Senior High School (SHS) Graduate

High School Graduate (Old Curriculum)

Job description

IBEX Bohol in Tagbilaran, Bohol is hiring Experienced Non-Voice Customer Service Representatives for an onsite international account. This role focuses on chat/email support with no calls, offering opportunities in a relaxed provincial setting.

You will handle inquiries, provide accurate responses, and maintain high quality and satisfaction standards. Ideal candidates have 18+ months of international BPO experience, strong written English, and are willing to work onsite in Tagbilaran.