Ibex Bohol Hiring Experienced Bpo Agents For Non Voice Account

Jobsavenueph; Philippines; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Competitive salary package

Non-Voice account

Paid training and upskilling

HMO coverage and government-mandated B

Supportive leadership and people-first

Job summary

IBEX Bohol in Tagbilaran, Bohol is hiring Experienced Non-Voice Customer Service Representatives for an onsite international account. This role focuses on chat/email support with no calls, offering opportunities in a relaxed provincial setting.

You will handle inquiries, provide accurate responses, and maintain high quality and satisfaction standards. Ideal candidates have 18+ months of international BPO experience, strong written English, and are willing to work onsite in Tagbilaran.

Qualifications

• As a Non-Voice Customer Service Representative, handle customer concerns via chat and/or email (no calls).
• Respond accurately and professionally within account guidelines and workflows.
• Maintain quality, productivity, and customer satisfaction standards.
• Work with a supportive team and approachable leaders.

Responsibilities

• Handle customer concerns via chat and/or email (no calls).
• Provide accurate, timely, and professional responses.
• Resolve customer issues using strong analytical and written communication skills.
• Follow account-specific guidelines and workflows.
• Maintain quality, productivity, and customer satisfaction standards.
• Work closely with a supportive team and approachable leaders.

Skills

International BPO Experience

Chat & Email Support

Written English

Multitasking

Education

Senior High School (SHS) Graduate

High School Graduate (Old Curriculum)

Job description

NOW HIRING! NON-VOICE CUSTOMER SERVICE REPRESENTATIVES – IBEX BOHOL (TAGBILARAN) Premium Non-Voice BPO Opportunity for Experienced Agents

Ready to level up your BPO career while working in one of the most relaxed and scenic locations in the Philippines? IBEX Bohol – Tagbilaran is now hiring Experienced Non-Voice Customer Service Representatives for an onsite international account.

This role is perfect for agents who want a less stressful non-voice setup, career stability, and long-term growth—without relocating to Metro Manila.

Job Overview – Non-Voice Customer Service Representative

As a Non-Voice Customer Service Representative, you will:

Handle customer concerns via chat and/or email (no calls)

Provide accurate, timely, and professional responses

Resolve customer issues using strong analytical and written communication skills

Follow account-specific guidelines and workflows

Maintain quality, productivity, and customer satisfaction standards

Work closely with a supportive team and approachable leaders

Who Can Apply

• At least 18 months International BPO Experience (required)
• Experience in Non-Voice, Chat, or Email support is a strong advantage
• Senior High School (SHS) Graduate
• High School Graduate (Old Curriculum)
• Willing to work onsite in Tagbilaran, Bohol

Other Qualifications

• Strong written English communication skills
• Detail-oriented, organized, and quality-focused
• Able to multitask and manage multiple chats or tickets
• Self-motivated and open to continuous learning
• Team player with professionalism and integrity
• Willing to work shifting schedules

Why Join IBEX Bohol – Tagbilaran?

• Competitive salary package for experienced agents
• Non-Voice account – reduced call volume and stress
• Paid training and account upskilling
• HMO coverage and government-mandated benefits
• Supportive leadership and people-first culture
• Clear career growth opportunities within IBEX
• Stable international account with long-term employment

Prime Location – IBEX Bohol (Tagbilaran City)

• Work near home while building an international BPO career
• Accessible from Tagbilaran and nearby Bohol towns
• Enjoy a better work-life balance in a relaxed provincial setting
• Perfect for professionals who want career growth without Metro traffic

Grow Your Career with IBEX

At IBEX Bohol, high-performing agents are given opportunities to advance to SME, QA, Team Leader, and Trainer roles, even in non-voice programs.