Non-Voice Content Moderator: Customer Care Pro

Caldwell Communications Consultancy Philippines; Quezon City; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Performance incentives

Competitive Salary

13th Month Pay

HMO with 3 free Beneficiaries on Day One

20% ND Maternity/Paternity Leave

Retirement/Life Insurance for Qualified Staff

Work-life Balance Processes and Programs

Job summary

A telecommunications consultancy in Quezon City is seeking candidates to join their team. The role involves communicating with customers via phone and written correspondence, resolving issues efficiently, and matching customer needs to products and services. No prior experience is required, which makes this an excellent entry-level opportunity. The company offers a professional and supportive work environment, competitive salary, performance incentives, and comprehensive employee benefits including HMO and retirement insurance.

Qualifications

• No experience required.

Responsibilities

• Communicates with customer on the phone or by way of written correspondence to deal with concerns.
• Resolves customer issues on the first call/contact whenever possible without having to transfer caller.
• Matching customers’ demands to Clients’ products and solutions and services.
• Using settlement and influencing abilities to recover from objections and achieve the customers’ buy-in.
• Communicating specific information to internal and external clients and sharing understanding with colleagues.

Job description

A telecommunications consultancy in Quezon City is seeking candidates to join their team. The role involves communicating with customers via phone and written correspondence, resolving issues efficiently, and matching customer needs to products and services. No prior experience is required, which makes this an excellent entry-level opportunity. The company offers a professional and supportive work environment, competitive salary, performance incentives, and comprehensive employee benefits including HMO and retirement insurance.