Non-Voice Chat Support Agent | Virtual Hiring Process | Start ASAP

STACKph; Pasig; On-site; PHP 200,880 - 312,480; Full time

Benefits offered by this job

13th Month Pay

Pag-IBIG Fund

Employee Loan

Free Meals

Gym Membership

Maternity & Paternity Leave

Sick Leave

Vacation Leave

Job summary

STACKph in Pasig is hiring a Non-Voice Chat Support Agent to provide professional and efficient chat-based assistance. No experience required beyond a diploma; fresh graduates are welcome.

The role focuses on solving customer issues, documenting interactions, and improving service delivery in a remote-friendly environment. The candidate should have strong written communication skills and the ability to manage multiple conversations simultaneously, with a customer-first mindset.

Qualifications

• Diploma in a relevant field or equivalent experience.
• Fresh Graduate or 0–2 years of experience in customer service or support roles.
• Excellent written communication skills.
• Ability to manage multiple conversations efficiently.

Responsibilities

• Provide professional and efficient non-voice support to customers via chat.
• Assist customers in troubleshooting issues and provide solutions in a timely manner.
• Maintain high levels of customer satisfaction through effective communication.
• Document customer interactions and feedback for process improvement.
• Collaborate with team members to enhance service delivery and support.

Skills

Written communication

Multitasking

Customer service

Education

Diploma or equivalent experience

Job description

Non-Voice Chat Support Agent | Virtual Hiring Process | Start ASAP

STACKph

On-site - Pasig No Exp Required Diploma Full-time

Job Description

Government Mandated Benefits

13th Month Pay, Employee Loan, Pag-Ibig Fund

Free Meals, Gym Membership

Professional Development

Job Training

Maternity & Paternity Leave, Sick Leave, Vacation Leave

Description

• Provide professional and efficient non-voice support to customers via chat.
• Assist customers in troubleshooting issues and provide solutions in a timely manner.
• Maintain high levels of customer satisfaction through effective communication.
• Document customer interactions and feedback for process improvement.
• Collaborate with team members to enhance service delivery and support.

Requirements

• Educational Qualifications: Diploma in a relevant field or equivalent experience.
• Experience Level: Fresh Graduate or 0–2 years of experience in customer service or support roles.
• Skills and Competencies: Excellent written communication skills.
• Skills and Competencies: Ability to manage multiple conversations efficiently.
• Qualities and Traits: Strong problem-solving skills and a customer-focused mindset.
• Working Conditions: Remote work environment with flexible hours.