Non-Voice AI Customer Care Associate (Night Shift)

3502 Servicios Internacionales De Atencion Al Cliente, Limitada; Philippines; In loco; PHP 400.000 - 620.000; Tempo pieno

Descrizione del lavoro

Genpact in the Philippines is hiring for Associate - Customer Care (Non-Voice). You will handle inquiries across channels, deliver accurate product information, and resolve issues while adhering to SOPs and maintaining customer data quality.

The role emphasizes customer experience, collaboration with cross-functional teams, and ongoing learning in a fast-paced, innovation-driven environment.

Competenze

• Bachelors in business or related fields, plus relevant certifications.
• Strong communication and problem-solving skills.
• Experience in customer care or contact centers is a plus.

Mansioni

• Handle queries via phone, email, chat, or social media.
• Provide accurate information about products and policies.
• Resolve complaints and escalate when needed.
• Maintain CRM records and follow SOPs.

Conoscenze

Account Maintenance

Banking Capital Markets

Claims Resolution

Customer Care

Customer Experience

Customer Journey Mapping

Online Support

Formazione

Bachelor's - Business Administration

Bachelor's - Communication

Bachelor's - Hospitality Management

Bachelor's - Information Technology

Bachelor's - Marketing

Certification - CCSR

Certification - CDP

ITIL Foundation

Descrizione del lavoro

Genpact in the Philippines is hiring for Associate - Customer Care (Non-Voice). You will handle inquiries across channels, deliver accurate product information, and resolve issues while adhering to SOPs and maintaining customer data quality.

The role emphasizes customer experience, collaboration with cross-functional teams, and ongoing learning in a fast-paced, innovation-driven environment.