Claims Manager - Non Life

International Marketing Group (IMG) Insurance Brokers Corp.; Makati; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

International Marketing Group (IMG) Insurance Brokers Corp. seeks a seasoned Claims Manager - Non-Life to lead the claims team, ensure prompt and fair settlements, and uphold regulatory compliance in Manila.

You will coordinate with adjusters, investigators, and partners while contributing to portfolio growth and sales collaboration. The ideal candidate will oversee day-to-day operations, optimize processes, and mentor staff to achieve service standards and quality outcomes within a dynamic

Qualifications

• Experience leading a Non-Life Claims Department.
• Strong understanding of motor, fire, travel, allied perils, OFW, and migrant workers insurance.

Responsibilities

• Manage day-to-day operations of the Non-Life Claims Department.
• Ensure timely, accurate, fair, and efficient processing and settlement of claims.
• Establish and monitor claims procedures, service standards, and turnaround times.
• Review, evaluate and recommend approval for claims files.
• Ensure proper documentation and validation of claims before settlement.
• Monitor outstanding, pending, disputed, and overdue claims and take action.
• Review high-value, complex, or potentially fraudulent claims.
• Coordinate with adjusters, surveyors, investigators, and providers as needed.
• Handle escalated customer complaints and claims disputes.
• Support development and implementation of sales strategies for non-life products.

Skills

Claims management

Staff supervision

Process optimization

Client relationship

Sales support

Job description

About the role

The Claims Manager - Non-Life Insurance is responsible for the overall management, supervision, and development of the company's non-life insurance claims operations, ensuring that claims are handled promptly, fairly, accurately, and in accordance with company policies, insurance regulations, and applicable laws. The position oversees claims involving Motor, Fire, Travel, Allied Perils, OFW, and Migrant workers Insurance, from initial notification through investigation, evaluation, approval, settlement, and closure. The Claims Manager is also expected to contribute to sales, client relationship management, business development, and portfolio growth, working closely with the Sales and Business Development teams to increase insurance production while maintaining sound underwriting and claims settlement practices.

Key responsibilities

• Manage the overall day-to-day operations of the Non-Life Claims Department

• Ensure timely, accurate, fair, and efficient processing and settlement of claims

• Establish and monitor claims procedures, service standards, and turnaround times

• Review, evaluate and recommend for approval all claims files with the company

• Ensure proper documentation and validation of claims before settlement

• Monitor outstanding, pending, disputed, and overdue claims and ensure appropriate action is taken

• Review high-value, complex, suspicious, and potentially fraudulent claims

• Coordinate with adjusters, surveyors, investigators, repair shops, hospitals, service providers, and other third parties when required

• Handle escalated customer complaints and claims disputes professionally and promptly

• Support the development and implementation of sales strategies for non-life insurance products

About you

• Ability to manage the overall day-to-day operations of the Non-Life Claims Department

• Ability to ensure timely, accurate, fair, and efficient processing and settlement of claims

• Ability to review, evaluate and recommend for approval all claims files

• Ability to supervise, coach, and develop claims personnel

• Ability to assign workloads and ensure proper distribution of claims cases

• Ability to establish individual and team performance targets

• Ability to conduct regular performance reviews and provide constructive feedback

• Knowledge of Motor, Fire, Travel, Allied Perils, OFW, and Migrant worker Insurance products

• Ability to actively promote and sell applicable insurance products

• Ability to develop and maintain relationships with existing clients, corporate accounts, agents, brokers, and business partners