NOC & SOC Automation Lead (AI-Driven Ops)

Trends Group Inc.; Makati; On-site; PHP 1,200,000 - 2,100,000; Full time

Job summary

Trends Group Inc. in Makati is seeking a Senior Service Automation Lead to steer automation, orchestration, and platform support for Managed Services, with focus on NOC and SOC operations.

You will design end-to-end automation solutions, oversee API/webhook integrations, and drive AI-enabled improvements to MTTR, productivity, and service quality. You’ll mentor the Service Automation team and ensure security, governance, and change management across environments.

Qualifications

• Experience leading service automation initiatives and teams.
• Proven track record in automation, orchestration, and platform support.
• Background in NOC/SOC operations or similar security-focused environments.

Responsibilities

• Design end-to-end automation solutions for managed services.
• Oversee API and webhook integrations across systems.
• Drive AI-enabled improvements to MTTR, productivity, and service quality.
• Mentor and develop the Service Automation team.
• Ensure security, governance and change management across environments.

Skills

Automation leadership

NOC/SOC operations

API integrations

AI-driven optimization

Tools

APIs & Webhooks Integration

Job description

Trends Group Inc. in Makati seeks a Senior Service Automation Lead to steer automation, orchestration, and platform support for Managed Services, with focus on NOC and SOC operations.

You will design end-to-end automation solutions, oversee API/webhook integrations, and drive AI-enabled improvements to MTTR, productivity, and service quality. You’ll mentor the Service Automation team and ensure security, governance, and change management across environments.