NOC L2 Analyst

Trends Group, Inc.; Makati; On-site; PHP 223,000 - 446,000; Full time

Job summary

Trends Group, Inc. in Makati, Philippines, seeks a network/IT professional to provide post-sales technical support, manage network and security infrastructure, and resolve incidents and service requests within SLA.

Responsibilities include creating and maintaining technical documentation, coordinating with clients, monitoring system performance, following ITSM procedures, and pursuing training to grow expertise.

Qualifications

• 1-2 years of experience in Network or IT field.
• Willingness to follow ITSM processes and security procedures.

Responsibilities

• Provide post-sales technical support and resolve incidents and service requests within SLA.
• Create and maintain technical documentation (MOPs, incident reports, network designs) and coordinate with client meetings.
• Monitor system performance, availability, capacity, and managed assets while following IT service management processes, security procedures, and escalation protocols.
• Continuously develop technical expertise through training and certifications, share knowledge with the team, and contribute to process improvements and customer satisfaction.
• Have 1–2 years of experience in Network or IT-related field.

Skills

Network knowledge

IT support

Job description

• Provide post-sales technical support, manage network and security infrastructure, and resolve incidents and service requests within SLA.
• Create and maintain technical documentation (e.g., MOPs, incident reports, network designs), participate in client meetings, and coordinate with internal teams.
• Monitor system performance, availability, capacity, and managed assets while following IT service management processes, security procedures, and escalation protocols.
• Continuously develop technical expertise through training and certifications, share knowledge with the team, and contribute to process improvements and customer satisfaction.
• Have at least a year or 2 of working experience with Network or any technical/IT related field.