NOC Engineer

Ibex Staffing Solutions; Philippines; On-site; PHP 480,000 - 720,000; Full time

Job summary

Ibex Staffing Solutions is seeking a proactive NOC Engineer to monitor and maintain client infrastructure remotely. You will respond to alerts, patch systems, and automate repetitive tasks to improve reliability and efficiency.

Ideal candidates have hands-on experience with RMM tools (Datto RMM), endpoint management, and backup platforms, plus scripting in PowerShell or Python. This role is fully remote and may require outside business hours for maintenance windows.

Qualifications

• Hands-on experience with RMM platforms such as Datto RMM.
• Strong understanding of Group Policy and Intune policy management for endpoint configuration and control.
• Experience administering backup platforms, including job monitoring, failure remediation, and restore testing.
• Working knowledge of monitoring tools, alert tuning, and incident triage.
• Administration of Microsoft 365 and Windows Server environments.
• Networking fundamentals, including TCP/IP, DNS, DHCP, VLANs, VPN, and firewalls.
• Scripting in PowerShell or Python to automate repetitive operational tasks.
• Clear written documentation habits for runbooks, configurations, and handoffs.

Responsibilities

• Ensuring Maximum Uptime: Own and maintain system uptime targets by monitoring infrastructure health, responding to alerts, and resolving incidents before they impact users.
• Tools Deployment and Maintenance: Deploy, configure, and maintain monitoring and management tools to ensure visibility and control across infrastructure and endpoints.
• Infrastructure Maintenance: Maintain and optimize core infrastructure components to ensure reliability, performance, and scalability.
• Endpoint Patching: Execute and track endpoint patching schedules to maintain security compliance and system stability.
• Backup Management: Manage and monitor client backup platforms, verifying job success, remediating failures, and testing restores to ensure data is recoverable when it matters.
• Automation: Build and maintain automation scripts and workflows to reduce manual effort, improve consistency, and increase operational efficiency.
• Documentation: Keep monitoring configurations, runbooks, and maintenance procedures documented and current so the team can follow standardized processes.
• Escalation and Handoffs: Escalate complex incidents with full context and hand off open work cleanly so nothing stalls between teammates.

Skills

Detail-oriented

Calm under pressure

Process-driven

Curious and improvement-minded

Client-centric

Tools

Datto RMM

Group Policy and Intune

Microsoft 365

Windows Server

PowerShell

Python

Job description

As a NOC Engineer, you will help keep the infrastructure our clients depend on healthy, patched, secure, and performing. You will monitor systems across our client base, respond to alerts with urgency, and build automation that enables the team to operate more efficiently. This is a fully remote position. Patching and maintenance windows may occasionally fall outside of standard business hours.

Position Responsibilities

• Ensuring Maximum Uptime: Own and maintain system uptime targets by monitoring infrastructure health, responding to alerts, and resolving incidents before they impact users.
• Tools Deployment and Maintenance: Deploy, configure, and maintain monitoring and management tools to ensure visibility and control across infrastructure and endpoints.
• Infrastructure Maintenance: Maintain and optimize core infrastructure components to ensure reliability, performance, and scalability.
• Endpoint Patching: Execute and track endpoint patching schedules to maintain security compliance and system stability.
• Backup Management: Manage and monitor client backup platforms, verifying job success, remediating failures, and testing restores to ensure data is recoverable when it matters.
• Automation: Build and maintain automation scripts and workflows to reduce manual effort, improve consistency, and increase operational efficiency.
• Documentation: Keep monitoring configurations, runbooks, and maintenance procedures documented and current so the team can follow standardized processes.
• Escalation and Handoffs: Escalate complex incidents with full context and hand off open work cleanly so nothing stalls between teammates.

To excel in this position, candidates should possess the following attributes:

• Detail-oriented: Consistently does the little things right, from alert triage to patch verification, because small misses in a NOC can become big outages.
• Calm under pressure: Stays composed and methodical during alert storms and incidents, prioritizing clearly and communicating status effectively.
• Process-driven: Works comfortably within documented processes, follows runbooks, and improves them rather than working around them.
• Curious and improvement-minded: Looks for the recurring problem behind repeated alerts and explores how automation and AI-enabled tooling can reduce manual work.
• Client-centric: Empathetic and attentive to client needs, with a consistent focus on setting and meeting expectations and helping clients achieve their business objectives.

Skills, Experience and Qualifications

• Hands-on experience with RMM platforms such as Datto RMM.
• Strong understanding of Group Policy and Intune policy management for endpoint configuration and control.
• Experience administering backup platforms, including job monitoring, failure remediation, and restore testing.
• Working knowledge of monitoring tools, alert tuning, and incident triage.
• Administration of Microsoft 365 and Windows Server environments.
• Networking fundamentals, including TCP/IP, DNS, DHCP, VLANs, VPN, and firewalls.
• Scripting in PowerShell or Python to automate repetitive operational tasks.
• Clear written documentation habits for runbooks, configurations, and handoffs.

Experience

• Two or more years in a NOC, systems administration, or infrastructure support role.
• Experience in an MSP or other multi-client environment is strongly preferred.
• A track record of running patching cycles and managing monitoring or RMM tooling.
• Exposure to automation projects; interest in AI-enabled operations is a plus.

Qualifications

• Certifications such as CompTIA Network+ or Security+, Microsoft certifications, or RMM vendor certifications are advantageous.