Nightshift Customer Care Specialist — Onsite Novaliches

TTEC; Quezon City; On-site; PHP 290,000 - 402,000; Full time

Benefits offered by this job

PTO

Tuition reimbursement

Health and wellness incentives

Job summary

TTEC in Manila is seeking a Customer Service Representative for night shift, onsite in Novaliches. You’ll support customers by answering inquiries, guiding product usage, and resolving issues with a compassionate touch.

The role emphasizes clear written and verbal communication, product knowledge, and research to provide timely solutions. The team offers growth opportunities, an inclusive culture, and a benefits package based on position.

Qualifications

• Completed senior high school or two years in college.
• Must have at least 3 months of BPO experience.
• Great verbal communication and business writing skills.
• Recognize, apply, and explain your product or service knowledge.
• Computer experience.

Responsibilities

• Answer incoming communications from customers.
• Conduct research to provide answers for customers to resolve their issues.

Skills

Verbal communication

Business writing

Computer experience

Education

Senior high school or two years in college

Job description

TTEC in Manila is seeking a Customer Service Representative for night shift, onsite in Novaliches. You’ll support customers by answering inquiries, guiding product usage, and resolving issues with a compassionate touch.

The role emphasizes clear written and verbal communication, product knowledge, and research to provide timely solutions. The team offers growth opportunities, an inclusive culture, and a benefits package based on position.