Night Shift Service Desk Analyst I – IT Support

Arch Insurance Group Inc.; Manila; Vor Ort; PHP 180.000 - 360.000; Vollzeit

Zusammenfassung

Arch Insurance Group Inc. in Manila is seeking a Service Desk Analyst to provide end-user IT support, create documentation for recurring tasks, and assist the team in setting up user accounts. This role diagnoses, troubleshoots and resolves basic to moderate technical problems and collaborates with Helpdesk and ATS teams.

It operates on a night shift. The role requires BS in IT or related field and experience with MS Office, Office365, Exchange/Outlook, and Windows 7/10.

Qualifikationen

• BS in IT or related field.
• MS Office proficiency (Word, Excel, PowerPoint, Access).
• Office365 experience.
• Microsoft Exchange and Outlook experience.
• Windows 7/Windows 10 experience.

Aufgaben

• Act as the SPOC for IT support.
• Log, track, and resolve incidents and service requests.
• Restore service quickly within SLA targets.
• Deliver professional, customer-focused support.
• Protect confidential information and maintain security standards.
• Drive continuous service improvement.
• Assist with ad hoc projects and provide backup for the team.

Kenntnisse

Strong analytical skills

Excellent communication

Documentation skills

Ausbildung

BS in IT or related field

Tools

MS Office

Office365

Microsoft Exchange

Outlook

Windows 7/10

Jobbeschreibung

Arch Insurance Group Inc. in Manila is seeking a Service Desk Analyst to provide end-user IT support, create documentation for recurring tasks, and assist the team in setting up user accounts. This role diagnoses, troubleshoots and resolves basic to moderate technical problems and collaborates with Helpdesk and ATS teams.

It operates on a night shift. The role requires BS in IT or related field and experience with MS Office, Office365, Exchange/Outlook, and Windows 7/10.