Night-Shift Print Design & Quality Specialist

IBEX Global Solutions (Philippines) Inc.; Mandaluyong; On-site; PHP 223,000 - 536,000; Full time

Job summary

IBEX Global Solutions (Philippines) Inc. is seeking a Print Design Specialist to resolve print quality issues and support customers from Shaw, Mandaluyong. You will bridge customers and internal teams to ensure flawless orders and an exceptional experience.

The role requires proficiency in Acrobat Pro, Illustrator, Photoshop, InDesign, and Canva, with a focus on color accuracy, file exports, and design troubleshooting. Night shift availability is essential.

Qualifications

• Resolve complex print quality issues for customers.
• Escalate and collaborate with internal teams on quality inquiries.
• Assist customers with design-related issues including file export, color, and quality.
• Advocate for continuous improvement and help create new workflows.
• Support customers on non-design queries when volume requires.
• Night shift/shifting schedule awareness.
• Proficiency in industry standard design software is required.

Responsibilities

• Support Print customers directly to resolve complex Print Quality issues, across channels.
• Serve as escalation point, collaborating with CHT Print/UserVoice for customer satisfaction.
• Leverage print design knowledge to troubleshoot issues in color, export, and quality.
• Identify opportunities for process improvements and drive changes at the source.
• Assist customers with non-design queries during peak periods.
• Adapt to a night shift schedule and maintain high-quality support.

Skills

Customer service

Issue diagnosis

Empathetic resolution

Effective communication

Time management

Attention to detail

Night shift

Tools

Acrobat Pro

Adobe Illustrator

Photoshop

InDesign

Canva

Job description

IBEX Global Solutions (Philippines) Inc. is seeking a Print Design Specialist to resolve print quality issues and support customers from Shaw, Mandaluyong. You will bridge customers and internal teams to ensure flawless orders and an exceptional experience.

The role requires proficiency in Acrobat Pro, Illustrator, Photoshop, InDesign, and Canva, with a focus on color accuracy, file exports, and design troubleshooting. Night shift availability is essential.