Night Shift Patient Intake & Care Coordinator

Select VoiceCom; Cebu City; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Medical/Dental coverage (HMO) after 1月

Life insurance program

Free weekly in-house massage

Career development

Service incentive leave program

Annual salary increase based on perfom

Team outings

Job summary

Select VoiceCom is a US- and Australia-owned company providing call center services in Cebu IT Park. This role handles patient admissions into our EMR system for home health services, coordinates care, answers inquiries, and schedules tasks for staff.

It requires readiness to work night shifts, weekends, and overtime, with opportunities for career growth within a supportive team. The successful candidate will have at least 2 years of college, strong English communication, good phone skills, and

Qualifications

• Must have completed at least 2 years of college education.
• Good English communication skills - both written and verbal.
• Strong phone skills for inbound/outbound calling.
• Hospital or medical office experience is an advantage.
• Familiarity with medical terminology is an advantage.
• Ability to work with computers and different software packages (e.g. MS Office, Adobe Acrobat).
• Ready to take new responsibilities and grow professionally.
• Willing to ask questions and work as a part of the team, even remotely located.
• Available for occasional overtime work.
• Willing to start ASAP.
• Willing to work full-time night shift.
• Willing to work on weekends.
• Looking for a long-term position.

Responsibilities

• Providing outstanding customer service.
• Answering inbound calls and explaining services.
• Scheduling/rescheduling appointments and managing 15+ calendars.
• Supporting the Placement Team with staffing requests.
• Assisting nursing, therapists and administrative team as needed.

Skills

English communication

Phone skills

Healthcare/medical experience (adv)

Medical terminology familiarity (adv)

Team collaboration (remote-friendly)

Education

2 years of college education

Tools

MS Office

Adobe Acrobat

Job description

Select VoiceCom is a US- and Australia-owned company providing call center services in Cebu IT Park. This role handles patient admissions into our EMR system for home health services, coordinates care, answers inquiries, and schedules tasks for staff.

It requires readiness to work night shifts, weekends, and overtime, with opportunities for career growth within a supportive team. The successful candidate will have at least 2 years of college, strong English communication, good phone skills, and