Night-Shift Network Engineer (Hybrid) — 24/7 RAP Support

Reed Elsevier Philippines; Quezon City; Hybrid; PHP 600,000 - 860,000; Full time

Benefits offered by this job

Flexible hybrid work setup

IT Equipment provided

HMO coverage starting Day 1 for you

Retirement package with company match

Life and Accident Insurance starting 1

24 Annual PTOs, +6 after 5 years

Annual merit increase and incentives

Learning workshops and certification

Job summary

Reed Elsevier Philippines is seeking a Network Engineer to ensure production systems and network infrastructure run reliably and securely. This 7x24x365 role provides hands-on support across enterprise networks.

The position requires strong TCP/IP networking knowledge and incident management experience, with a hybrid setup and monthly onsite reporting at UP AyalaLand Technohub, Quezon City.

Qualifications

• Bachelor's Degree.
• At least 3 years of networking experience.
• Strong understanding of TCP/IP, DNS, DHCP, routing, switching, and VPNs.
• Familiarity with routers, switches, firewalls, and wireless access points.
• Experience with network monitoring and troubleshooting tools.
• Basic knowledge of Windows and Linux operating systems.
• Ability to perform initial network troubleshooting and resolve connectivity issues.
• Experience using ticketing systems (ServiceNow a plus).
• Exposure to network operations, incident management, and stakeholder communication.
• Strong analytical and problem-solving skills.
• Good verbal and written communication skills.
• Ability to work in a night shift operations environment, including shifts, weekends, or on-call schedules.

Responsibilities

• Review of device monitoring alerts, events, and statistics using standard tools.
• Provides prompt recovery and problem escalation for all reported errors.
• Works with development groups, support groups and vendors to coordinate operations.
• Provides analytical support for system interfaces and may enhance tools.
• Assists in daily support of systems/products and monitoring.
• Maintains clear and timely communications; logs and escalates problems.
• Participates in troubleshooting conference calls as a technical lead when needed.
• Ticket creation, routing and follow-up.
• All other duties as assigned.
• Teamwork and collaboration.
• Willingness to learn.
• Adaptability in a fast-paced environment.

Skills

Networking

TCP/IP

DNS

DHCP

Routing

Switching

VPNs

Routers & Firewalls

Wireless APs

Network monitoring

Incident management

Windows

Linux

Education

Bachelor's Degree

Tools

ServiceNow

Job description

Reed Elsevier Philippines is seeking a Network Engineer to ensure production systems and network infrastructure run reliably and securely. This 7x24x365 role provides hands-on support across enterprise networks.

The position requires strong TCP/IP networking knowledge and incident management experience, with a hybrid setup and monthly onsite reporting at UP AyalaLand Technohub, Quezon City.