Night-Shift End-to-End Order Management Specialist

MicroSourcing; Philippines; On-site; PHP 446,400 - 613,800; Full time

Benefits offered by this job

Healthcare coverage

Paid time off

Group life insurance

Performance bonuses

Career growth

Job summary

MicroSourcing is seeking an Order Management Specialist in Eastwood, Quezon City, Philippines, to manage end-to-end order workflows and collaborate with Account Managers for customer satisfaction.

The role supports revenue growth, ensures timely purchase orders and shipments, and requires onsite night-shift availability as part of a full-time team.

Qualifications

• Background in BPO/shared services
• Experience in logistics or supply chain operations
• Retail/e-commerce operations experience
• Back-office finance support experience

Responsibilities

• End-to-end tracking of purchase and sales orders
• Coordinate with internal stakeholders for timely processing
• Ensure accurate order flow from initiation through fulfillment
• Own inbound and outbound order flows, managing multiple concurrent transactions
• Exercise independent judgment to identify and prevent processing risks
• Operate with high execution autonomy within structured processes

Job description

Discover your 100% YOU with MicroSourcing!

Position: Order Management Specialist

Work setup: Night shift | Onsite

Location: Eastwood, Quezon City

Why join MicroSourcing?

You'll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
  
  

Position Summary

The Order Management Specialist plays a vital role in fostering genuine, long-term client relationships, going beyond transactional interactions to become a trusted partner.

Working closely with Account Managers, this offshore role based in the Philippines through MicroSourcing is responsible for driving customer satisfaction, supporting revenue growth, and ensuring the accuracy and timeliness of purchase orders, shipments, and related documentation.

Role Level

The role best fits Intermediate to early Senior level (1–5 years experience) due to the requirement for:

• End-to-end ownership of inbound and outbound order flows
• Managing multiple concurrent transactions with strong prioritization and coordination
• Exercising independent judgment in identifying and preventing processing risks and delays
• Operating with high execution autonomy within structured operational processes rather than purely task-based support
  
  

Core Responsibilities

Role

Inbound and outbound order management is a common core function of Accounts Coordinator roles in shared services and operations environments, involving:

• End-to-end tracking of purchase and sales orders
• Coordination with internal stakeholders for timely processing
• Ensuring accurate order flow from initiation through fulfillment
  
  

Accounting and Finance Support

A common baseline function for Accounts Coordinator roles in the Philippines is light, operational accounting exposure such as:

• Invoice support
• PO–invoice matching
• Basic reconciliation coordination with finance
  
  

These responsibilities serve as an adjunct function to order management rather than full accounting ownership.

Typical Background Profiles

Majority Of Observed Profiles Typically Come From

• BPO/shared services
• Logistics and supply chain operations
• Retail/e-commerce operations
• Back-office finance support environments
  
  

These environments commonly involve order processing, coordination, and light accounting-adjacent tasks.

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About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply