Night-Shift Customer Service & Analytics Coordinator

QIMA; Cebu City; On-site; PHP 300,000 - 420,000; Full time

Benefits offered by this job

HMO

Paid leave

Team-building

Free coffee

Game room

Salary adjustments

Employee recognition awards

Community involvement

Job summary

QIMA Philippines is seeking a Customer Service Coordinator for a night shift to manage client communications, orders, and reminders on overdue invoices. You will help clients navigate our online platform and contribute to KPI reporting.

Applicants should have a business-related degree, strong English, and the ability to handle challenging client situations. Fresh graduates who are trainable are welcome, with company perks and growth opportunities offered.

Qualifications

• A university degree graduate of Business or any related course.
• Preferably someone who can handle difficult clients.
• Open to fresh graduates who are highly trainable.
• Good command of English.

Responsibilities

• Communicates efficiently with clients: providing quotations, processing orders, and responding to messages.
• Handles some sensitive issues, such as when a client needs a polite reminder to pay an overdue invoice.
• Helps our clients to use our online platform, and encourage them to try out its many useful functions.
• Utilize strong data analytics skills to monitor performance metrics, create and analyze KPI reports, and ensure accurate and timely submission of all internal or external client reports.

Skills

English proficiency

Data analytics

Education

University degree in Business or related field

Job description

QIMA Philippines is seeking a Customer Service Coordinator for a night shift to manage client communications, orders, and reminders on overdue invoices. You will help clients navigate our online platform and contribute to KPI reporting.

Applicants should have a business-related degree, strong English, and the ability to handle challenging client situations. Fresh graduates who are trainable are welcome, with company perks and growth opportunities offered.