Night Shift Customer Champion — Quick Resolutions

TTEC; Quezon City; On-site; PHP 201,000 - 268,000; Full time

Job summary

TTEC is seeking a Customer Service Representative for the Night Shift to be based onsite in Novaliches, Philippines. You’ll help customers with empathy, resolve inquiries, and ensure a positive service experience as part of a global team.

From training to ongoing development, you’ll have access to a wide range of courses and a values-driven culture designed to empower you to grow. The role emphasizes clear communication and customer care in a fast-paced environment.

Qualifications

• Completed senior high school or two years in college.
• At least 3 months of BPO experience.
• Excellent verbal communication and business writing skills.
• Ability to recognize, apply and explain product or service knowledge.

Responsibilities

• Answer incoming communications from customers.
• Conduct research to provide answers for customers to resolve their issues.

Skills

BPO experience

Verbal communication

Business writing

Product knowledge

Education

Senior high school or some college (2 yrs)

Job description

TTEC is seeking a Customer Service Representative for the Night Shift to be based onsite in Novaliches, Philippines. You’ll help customers with empathy, resolve inquiries, and ensure a positive service experience as part of a global team.

From training to ongoing development, you’ll have access to a wide range of courses and a values-driven culture designed to empower you to grow. The role emphasizes clear communication and customer care in a fast-paced environment.