New Claims Team Member

Trajector; Cabanatuan; On-site; PHP 300,000 - 360,000; Full time

Job summary

Trajector is seeking a New Claims Team Member in Cabanatuan City, Nueva Ecija, Philippines. The role focuses on calling potential clients, screening eligibility, and gathering information for Social Security applications.

The candidate will ensure paperwork is signed and returned, while maintaining accurate logs and meeting departmental metrics. The position requires onsite work, high school completion, and strong communication with clients and teammates, alongside training participation and

Qualifications

• Must be onsite in Cabanatuan City, Nueva Ecija.
• High school diploma or equivalent.
• Proficient with standard office equipment and basic software.

Responsibilities

• Screen potential clients by phone and gather information for Social Security applications.
• Log calls and maintain intake metrics.
• Maintain accuracy in all tasks and communicate effectively with clients and team.
• Attend training sessions and perform tasks as assigned by team leader.
• Ensure regular, reliable, and punctual attendance for a full-time role.

Skills

Excellent communication

Independent work

Customer service orientation

Adaptability

Team collaboration

Education

High school diploma or equivalent

Tools

Office software (word processing, spreadsheets, databases)

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

New Claims Team Member

New Claims Full Time New Claims Cabanatuan City, Philippines, Cabanatuan City, Nueva Ecija, PH

30+ days ago Requisition ID: 1025

Salary Range: ₱300,000.00 To ₱360,000.00 Annually

Job Description
This position is primarily responsible for contacting potential clients over the phone, screening them to see if they meet office criteria, gathering the information required for a Social Security application, and ensuring representation paperwork is signed and returned to the office.

Responsibilities

• Effectively and efficiently screen potential clients and complete the intake process.
• Maintain intakes per hour and conversion at or above department metrics
• Remain logged into the Dialer System for 7 hours and correctly log results of all calls.
• Maintain high standards of accuracy in all tasks.
• Ability to communicate effectively and efficiently with clients, coworkers, and managers.
• Retain basic Social Security and Disability knowledge and protocols.
• Follow policies contained in the Employee Handbook.
• Complete other tasks as requested by team leader or department management.
• Attendance: Full-time position that requires regular, reliable, and punctual attendance.
• Complete other assigned tasks that may include:
• Returning Voicemails from potential and current clients.
• Packet Follow-Up Calls.
• Returning Voicemails from potential and current clients.
• Attending monthly boot camp training and completing ongoing training.
• Other tasks as assigned by team leader or department manager.

Qualifications

• Must be able to report onsite in Cabanatuan City, Nueva Ecija.
• High school diploma or equivalent.
• Must be familiar and competent with standard office equipment, including a work computer, and word processing, spreadsheet, and database software.
• Must have the ability to work independently and balance task responsibilities in a customer service setting.
• Ability to communicate effectively with diverse and sometimes challenging, individuals and respond calmly and efficiently to situations ranging from routine to urgent.
• Ability to handle multiple activities or interruptions at once, and to work positively and effectively within a team and as self-directed.