Intake Process Associate - Claims

Principal Financial Group; Taguig; Hybride; PHP 201 000 - 324 000; Plein temps

Résumé du poste

Principal Financial Group in Taguig seeks a dedicated claim processor for hybrid work arrangement. You will analyze and process information to advance claims through IGO or NIGO channels, while maintaining thorough documentation.

The role requires a high school diploma or GED (or 1–2 years related experience), strong accuracy, teamwork, analytical thinking, and excellent communication with claimants, employers, beneficiaries and providers.

Qualifications

• High school diploma or GED or 1–2 years related work experience.
• Accurate, detail-oriented work with high precision.
• Ability to work in a team environment.
• Strong analytical, organizational and problem-solving skills.
• Ability to maintain confidentiality.
• Excellent verbal and written communication with diverse stakeholders.
• Maintain good public relations with customers (employers, employees, beneficiaries)

Responsabilités

• Analyze information to decide if a claim moves to IGO or follows the NIGO process.
• Communicate with claimants, employers, beneficiaries and providers; document and maintain the claim file.
• Initiate ways to improve team efficiency.
• Provide training and coaching for the NIGO/IGO team.
• Organize and prioritize caseload to meet all requirements; assist others as needed.

Connaissances

Claim processing

Teamwork

Communication

Attention to detail

Confidentiality

Analytical skills

Public relations

Formation

High school diploma or GED

1–2 years related work experience

Description du poste

Hybrid - Taguig 1-3 Yrs Exp Diploma Full-time

What You'll Do

Description of Time Spent

• Analyze and process information received/not received to decide if claim moves to IGO or if claim follows our NIGO process where a determination is made on the claim. 25%
• Communicate, both written and verbally with claimants, employers, beneficiaries, and medical providers regarding claim status and to obtain/collect information to assist with the claim process. Fully document claim and maintain claim file for all communication. Maintain accurate monthly requirements/quality. 30%
• Initiate ways to improve the team and work efficiency. 10%
• Provide training/coaching and act as a resource for the NIGO/IGO team. 10%
• Organize, set priorities, and effectively manage caseload to ensure all requirements are met. May assist others in establishing their workload priorities. 25%

Qualifications

• High school diploma or GED required, or 1-2 years related work experience
• Ability to maintain a high degree of accuracy while being detail oriented required
• Must be able to work in a team environment
• Good analytical, organizational, problem solving and decision-making skills
• Ability to maintain confidentiality
• Strong verbal and written communication skills (must be able to communicate with individuals experiencing illnesses, financial losses, or deaths of loved ones as well as legal and/or medical professionals)
• Ability to maintain good public relations with customers (employers, employees, and beneficiaries

Working Location

Taguig, National Capital Region, Philippines