National Medical Equipment Service Leader

getzhealthcare; Pasig; On-site; PHP 1,800,000 - 2,400,000; Full time

Job summary

Getz Healthcare seeks a Senior Manager to oversee the nationwide technical service portfolio, leading a team of supervisors and specialists to ensure high-quality customer support, reliable field performance, and strict regulatory compliance for medical devices.

The role combines 50% internal/team management with 50% field coaching and hands-on support, requiring strong leadership, collaboration, and travel across the country to optimize service delivery and equipment uptime.

Qualifications

• Bachelor’s degree in Electronics, Electrical or Biomedical Engineering or related technical field; licensed engineer preferred.
• 7–10 years in installation, preventive and corrective maintenance of medical equipment; hospital safety & regulatory knowledge.
• 2–5 years leading multisite service teams; willingness to travel nationwide.

Responsibilities

• Oversee nationwide technical customer service operations and manage a team of supervisors and specialists.
• Collaborate with internal stakeholders to support business objectives and quality assurance; monitor service metrics and budgets.
• Lead preventive maintenance programs and ensure warranty compliance for medical equipment.
• Report partner requirements, warranty claims, quality concerns and escalate complex issues.
• Adhere to company policies and drive continuous improvement across service processes.

Skills

Leadership

People management

Regulatory compliance

Service operations

Cross-functional collaboration

Education

Electronics/Electrical/Biomedical Engineering (licensed)

Tools

SIMPRO usage

Job description

Getz Healthcare seeks a Senior Manager to oversee the nationwide technical service portfolio, leading a team of supervisors and specialists to ensure high-quality customer support, reliable field performance, and strict regulatory compliance for medical devices.

The role combines 50% internal/team management with 50% field coaching and hands-on support, requiring strong leadership, collaboration, and travel across the country to optimize service delivery and equipment uptime.