Naga Customer Care Specialist iRecruit Engage 2027

CNX; Naga; Sur place; PHP 300 000 - 360 000; Plein temps

Résumé du poste

CNX in Naga, Philippines is seeking a Customer Care Specialist as part of the iRecruitEngage 2027 program. You will handle customer inquiries via calls or online channels, providing service and resolving routine issues while maintaining KPI targets.

The role emphasizes strong communication, accuracy in case documentation, and teamwork in a fast-paced environment. Qualified candidates should have a high school diploma and 3–6 months of relevant experience, with excellent interpersonal and

Qualifications

• High school diploma required or equivalent.
• 3–6 months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong written and verbal communication skills.
• Reliable with attention to detail and ability to multitask.

Responsabilités

• Interface with customers via inbound/outbound calls or internet.
• Provide customer service support and resolution of routine problems.
• Meet contractual KPIs and document interactions accurately.
• Clarify requirements, build rapport, and offer additional products/services.
• Maintain basic knowledge of client products and services and rotate shifts as needed.

Connaissances

Customer service

Communication

Computer skills

Attention to detail

Teamwork

Formation

High school diploma

Description du poste

Job Title:

NagaCustomer Care Specialist iRecruitEngage 2027

Job Description

The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client’s product or services.

Essential Functions/Core Responsibilities

• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Maintain basic knowledge of client products and/or services
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and business performance
• Offer additional products and/or services
• Track, document and retrieve information in call tracking database
• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

Candidate Profile

• High school diploma with three to six months of relevant experience preferred
• Courteous with strong customer service orientation
• Strong computer navigation skills and PC Knowledge
• Ability to effectively communicate, both written and verbally
• Dependable with strong attention to detail
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
• Tolerance for repetitive work in a fast-paced, high production work environment
• Ability to work as a team member, as well as independently
• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
• Ability to rotate shifts, as needed
• Based on location and/or program, additional experience/skills may be required
• Job requirements may vary by country and will not contravene any local laws

Career Framework Role

Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

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Location:

PHL Naga - Ninoy and Cory Ave, 2nd Flr

Language Requirements:

Time Type:

Full time