Multimedia Artist | Customer Support | WFH Setup

Yngen Datacom Corp.; San Pedro; Remote; PHP 600,000 - 900,000; Full time

Job summary

Yngen Datacom Corp in the Philippines is seeking a Multimedia Customer Support Specialist to assist artists, video creators, designers, and other creative professionals using our platform and AI-powered tools. You will guide users from onboarding to troubleshooting and help them discover workflows that enhance content creation.

Applicants should communicate clearly, solve problems efficiently, and empathize with users of varying technical backgrounds.

Qualifications

• Native-level English proficiency for written and verbal communication.
• Background or involvement in multimedia production, video editing, graphic design, or AI tools.
• At least 1 year in customer support or client-facing roles in SaaS.
• Clear, engaging explanation of technical concepts.
• Strong empathy and patience for users with varying technical backgrounds.
• Tech-savvy with quick adaptation to new platforms and tools.
• Familiarity with Zendesk, Intercom, Salesforce or similar systems.

Responsibilities

• Provide professional and empathetic customer support through email.
• Assist multimedia artists and creators with product-related concerns and technical issues.
• Develop deep platform expertise to recommend workflows and features for users.
• Help users navigate onboarding and platform adoption.
• Identify recurring issues and communicate insights to internal teams.
• Detect patterns and flag bugs to protect user experience.
• Collaborate with cross-functional teams to improve customer satisfaction and product success.

Skills

English proficiency

Creative industry knowledge

Customer support experience

Excellent writing

Empathy and patience

Tech-savviness

Onboarding guidance

Tools

Zendesk

Intercom

Salesforce

Job description

Help Creative Professionals Bring Their Ideas to Life

Yngen Datacom Corp is looking for a passionate and tech-savvy Multimedia Customer Support Specialist to support artists, video creators, designers, and creative professionals using our platform and AI-powered tools.

In this role, you’ll become a trusted guide for users throughout their creative journey — from onboarding and troubleshooting to helping them discover workflows and features that enhance their content creation process. Your ability to communicate clearly, solve problems efficiently, and understand creative needs will directly contribute to customer success and long-term engagement.

If you’re excited about technology, digital creativity, AI tools, and helping artists succeed, this opportunity is for you.

Responsibilities

• Provide professional and empathetic customer support through email

• Assist multimedia artists, video editors, content creators, and creative professionals with product-related concerns and technical issues

• Develop deep expertise in the platform, creative assets, and AI-powered tools to recommend workflows and features that best support users’ creative goals

• Help users navigate creative production processes, onboarding, and platform adoption

• Identify recurring technical issues, user pain points, and product improvement opportunities, and communicate insights proactively to internal teams

• Detect patterns, flag bugs, and detect concerns before they affect the user experience

• Collaborate closely with cross-functional teams to improve customer satisfaction and product success

Qualifications

• Native-level English proficiency, both written and verbal

• Background, knowledge, professional experience, or strong involvement in multimedia production, video editing, graphic design, content creation, or AI-powered creative tools

• At least 1 year of experience in customer support or client-facing roles within the SaaS industry

• Excellent writing and communication skills with the ability to explain technical concepts in a simple, clear, and engaging way

• Strong empathy and patience when assisting creative professionals with varying technical backgrounds

• Tech-savvy and quick to adapt to new platforms, creative tools, and workflows

• Familiarity with support platforms such as Zendesk, Intercom, Salesforce, or similar systems is an advantage