Creative Tech Support Advocate for Artists

Yngen Datacom Corp.

San Pedro

Remote

PHP 600,000 - 900,000

Full time

9 days ago

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Job summary

Yngen Datacom Corp in the Philippines is seeking a Multimedia Customer Support Specialist to assist artists, video creators, designers, and other creative professionals using our platform and AI-powered tools. You will guide users from onboarding to troubleshooting and help them discover workflows that enhance content creation.

Applicants should communicate clearly, solve problems efficiently, and empathize with users of varying technical backgrounds.

Qualifications

Native-level English proficiency for written and verbal communication.
Background or involvement in multimedia production, video editing, graphic design, or AI tools.
At least 1 year in customer support or client-facing roles in SaaS.
Clear, engaging explanation of technical concepts.
Strong empathy and patience for users with varying technical backgrounds.
Tech-savvy with quick adaptation to new platforms and tools.
Familiarity with Zendesk, Intercom, Salesforce or similar systems.

Responsibilities

Provide professional and empathetic customer support through email.
Assist multimedia artists and creators with product-related concerns and technical issues.
Develop deep platform expertise to recommend workflows and features for users.
Help users navigate onboarding and platform adoption.
Identify recurring issues and communicate insights to internal teams.
Detect patterns and flag bugs to protect user experience.
Collaborate with cross-functional teams to improve customer satisfaction and product success.