Multichannel CX Specialist - Remittance

Full Potential BPO Inc.; Davao del Sur; On-site; PHP 167,000 - 234,000; Full time

Job summary

Full Potential Solutions (FPS) seeks a Customer Experience Associate to handle inquiries via phone, chat, and email, balancing voice and non-voice tasks while gathering and verifying customer information. The role partners with teams to ensure remittance delivery and meet performance metrics.

The position requires on-site work in Davao City with a shift schedule including weekends and holidays, and prior fintech/remittance experience is preferred for success in this dynamic, globally expanding

Qualifications

• 1 year customer experience in fintech or remittance is preferred.
• Customer service or call center experience in remittance/delivery sectors is a plus.
• Experience with multi-channel/omni-channel support is advantageous.

Responsibilities

• Handle inquiries via phone, chat, and email.
• Perform 50% voice and 50% non-voice tasks.
• Gather and verify customer information.
• Research remittance status and update transactions.
• Review documents to match with internal info.
• Collaborate with partners to ensure remittance delivery.
• Meet and exceed performance metrics and provide great service.
• Be a reliable, agile resource for customer service.

Skills

English proficiency

Multitasking

Customer service

Attention to detail

Time management

Critical thinking

Resilience

Onsite work

Shift work

Education

Senior High School graduate

Some college

Tools

Typing 35 WPM

AI tools experience

Web tools experience

Job description

Full Potential Solutions (FPS) seeks a Customer Experience Associate to handle inquiries via phone, chat, and email, balancing voice and non-voice tasks while gathering and verifying customer information. The role partners with teams to ensure remittance delivery and meet performance metrics.

The position requires on-site work in Davao City with a shift schedule including weekends and holidays, and prior fintech/remittance experience is preferred for success in this dynamic, globally expanding