Multichannel Customer Support Specialist

Zig Zag Offshoring; Philippines; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Health insurance

Sick leave

Vacation leave

Flexible work

Job summary

Woolworths Group is seeking a Customer Service Agent to deliver exceptional support and ensure a positive experience for customers on the platform. You will be the main point of contact, addressing inquiries, resolving issues, and facilitating smooth transactions with strong communication and problem-solving skills.

Join a supportive, flexible, and inclusive culture. Initial on-site work for 3 months, then transition to a hybrid model with 3 days on-site and 2 days remote.

Qualifications

• Experience in a customer service role, preferably in the e-commerce industry.
• Availability to work full-time on-site for the first 3 months before moving to hybrid (3 days on-site, 2 days at home).
• Willingness to work shifts including weekends and holidays as needed.

Responsibilities

• Handle multi-channel customer support (live chat, messaging, email, phone) promptly and professionally.
• Assist with order-related inquiries (status, tracking, cancellations, modifications, returns) to ensure a smooth customer experience.
• Troubleshoot issues to achieve First Contact Resolution and escalate complex cases when needed.
• Aim to meet or exceed KPIs, expand product knowledge, and contribute improvement ideas.

Skills

Customer service

Communication

Problem solving

Multitasking

Team collaboration

Tools

Zendesk

Job description

Woolworths Group is seeking a Customer Service Agent to deliver exceptional support and ensure a positive experience for customers on the platform. You will be the main point of contact, addressing inquiries, resolving issues, and facilitating smooth transactions with strong communication and problem-solving skills.

Join a supportive, flexible, and inclusive culture. Initial on-site work for 3 months, then transition to a hybrid model with 3 days on-site and 2 days remote.