Hybrid Customer Support Agent — Fast-Paced E-commerce

Woolworths Group International; Metro Manila; On-site; PHP 279,000 - 424,000; Full time

Benefits offered by this job

Mentoring & training

Flexible work

Paid leave

Health insurance

Job summary

Woolworths Group is seeking a Customer Service Agent to deliver exceptional support and ensure a positive customer experience within the platform. You will be the main point of contact for inquiries, resolving issues, and facilitating smooth transactions.

The role requires strong communication, problem-solving skills, and knowledge of policies and procedures. The position involves multi-channel support across live chat, messaging, email, and phone, with on-site work required for the first 3

Qualifications

• Experience in a customer service role, preferably in e-commerce.
• Strong communication skills, both written and verbal.
• Ability to multitask in a fast-paced environment.
• Problem-solving and active listening abilities.
• Familiarity with Zendesk ticketing software is a plus.

Responsibilities

• Handle multi-channel customer queries (live chat, messaging, email, phone) promptly and professionally.
• Assist with order status, tracking, cancellations, modifications, returns; ensure seamless customer experience.
• Troubleshoot issues to achieve first contact resolution; escalate unresolved problems to the appropriate teams.
• Aim for strong KPI performance and continuously expand product knowledge.
• Collaborate with internal teams, delivery partners, and stores; assist with onboarding and training of new teammates.

Skills

Customer service

Zendesk

Multitasking

Written & verbal communication

Problem-solving

Tools

Zendesk

E-commerce platform

Job description

Woolworths Group is seeking a Customer Service Agent to deliver exceptional support and ensure a positive customer experience within the platform. You will be the main point of contact for inquiries, resolving issues, and facilitating smooth transactions.

The role requires strong communication, problem-solving skills, and knowledge of policies and procedures. The position involves multi-channel support across live chat, messaging, email, and phone, with on-site work required for the first 3