Multi-Unit Coffee Operations Manager

Pickup Coffee; Davao City; On-site; PHP 800,000 - 1,200,000; Full time

Job summary

Pickup Coffee is seeking an Area Manager to oversee a group of stores in Davao, ensuring policy adherence, operational efficiency, and high product quality. You will lead Store Supervisors and Barista/Cashiers, with a focus on manpower planning, customer service, and KPIs, while driving continuous improvement and strong financial controls.

The role involves collaborating with Marketing, managing stock, and ensuring compliance across banking deposits and sales reporting.

Qualifications

• Leadership and people management experience.
• Strong customer service mindset with focus on KPIs.
• Experience implementing financial controls and reporting processes.
• Ability to collaborate with Marketing and other teams.
• Stock management and operational efficiency focus.

Responsibilities

• Oversee a group of stores and ensure policy adherence and operational efficiency.
• Lead Store Supervisors and Barista/Cashiers, focusing on manpower planning.
• Drive customer service excellence and KPI performance.
• Maintain strong financial controls and accurate sales reporting.
• Collaborate with Marketing and manage stock across stores.
• Ensure compliance with banking deposits and reporting requirements.

Skills

Leadership

People management

Customer service

KPI management

Financial controls

Marketing collaboration

Job description

Job Description:

Pickup Coffee is seeking an Area Manager to oversee a group of stores in Davao, ensuring policy adherence, operational efficiency, and high product quality. You will lead Store Supervisors and Barista/Cashiers, focus on manpower planning, customer service, and KPIs, while driving continuous improvement and strong financial controls.

The role involves collaborating with Marketing, managing stock, and ensuring compliance across banking deposits and sales reporting.