MSP Project Coordinator: Data & Process Specialist

The Adecco Group; Manila; On-site; PHP 300,000 - 500,000; Part time

Job summary

The Adecco Group in Manila is seeking a Project Coordinator to support the Project Manager and program team. You will track updates, manage process changes, and help deliver quality documentation and training materials to clients and vendors.

You will work across MSP initiatives, create data trends, and present insights to executives. This role requires strong communication, detail orientation, and comfort with US/UK hours in a fast-paced environment.

Qualifications

• Education: APAC: Bachelor’s Degree
• Experience: Minimum of two (2) years’ work experience in a service level industry and/or one (1) to three (3) years’ experience in a customer service environment or equivalent.
• Knowledge, Skills & Abilities: Strong written and verbal communication, ability to build relationships, attention to detail, ability to work in a fast-paced environment, proficient with Microsoft Office (Word, Excel, PowerPoint, Outlook), comfortable with US/UK hours, open to a 5-month fixed term contract only.

Responsibilities

• Responsible for MSP project support and coordination
• Utilizes project management tools to manage, monitor, and track program initiatives and projects
• Provide support with creating and distributing VMS reporting and data trends
• Create and share quarterly audit results with the program team and client
• Document and track regular updates and modifications for program SOPs, RACIs, and Process Flows
• Develops presentation of data trends that are scalable for reproduction and provides business insight.
• Collaborates with the Project Manager to create detailed procedures; to include validation and quality assurance steps.
• Provides written explanation of results/trends to MSP Executives and independently takes the initiative to modify presentation of results based on knowledge of business trends.
• Uses working knowledge of various supported Vendor Management Software to troubleshoot issues.
• Uses customized and standardized situational responses and processes to resolve customer issues.
• Recognizes and gathers relevant information on customer issues/scenarios requiring further solutions and escalates such issues according to standard escalation process.
• M akes recommendations to improve efficiencies where applicable.
• Works to meet all contracted SLA’s and works to improve overall process by recommending improvements to Project Manager and/or Program Manager.
• Maintains and continually increases knowledge of supported software solutions.
• Assists with training sessions for suppliers, client managers, and program team members.
• Interacts and coordinates with the Program Managers and Advisory Consultants frequently to communicate questions and receive updates on current requisition activity
• Maintains thorough and accurate documentation of program processes and procedures
• Participates in special projects and performs other duties as assigned.

Skills

Communication skills

Relationship building

Attention to detail

Adaptability

MS Office

US/UK hours

Education

Bachelor’s Degree

Job description

The Adecco Group in Manila is seeking a Project Coordinator to support the Project Manager and program team. You will track updates, manage process changes, and help deliver quality documentation and training materials to clients and vendors.

You will work across MSP initiatives, create data trends, and present insights to executives. This role requires strong communication, detail orientation, and comfort with US/UK hours in a fast-paced environment.