Loan Processing VA

VA Masters; General Santos; On-site; PHP 279,000 - 446,000; Full time

Job summary

vamasters, Inc. is seeking a Mortgage Loan Processing Specialist in General Santos to transform client scenarios into lender-ready files. The role covers from handover to submission, researching lender options, performing servicing calculations, and preparing loan recommendations.

Ideal candidates have 1–2 years of loan processing experience, strong written English, attention to detail, and the initiative to drive files forward with minimal guidance. Australian experience a plus.

Qualifications

• Minimum 1-2 years of experience in loan processing, mortgage brokerage support, or lending operations.
• Solid understanding of the loan process end to end: document collection, credit assessment, valuations, and submission.
• Experience running servicing calculations and comparing lender products.
• Ability to prepare written loan summaries and recommendations.
• Confident CRM and system data entry, with a strong ability to pick up new platforms quickly.
• Excellent written English for professional client-facing email communication.
• High attention to detail and accuracy with financial documents and figures.
• Proactive and self-starting, able to take a file and run with it without step-by-step instructions.
• Focused, rigorous, and effective when left to run with the work.
• Strong communication skills.

Responsibilities

• Review new client files, supporting documents, and scenario summaries provided by the broker
• Research and compare lender products to find the most suitable loan options for each client's situation
• Run servicing and serviceability calculations, including buffer assessments, across shortlisted lenders
• Prepare clear written loan option summaries and recommendations for the broker to review before they reach the client
• Enter data accurately and lodge loan applications in the CRM system
• Collect required documents from clients by email, keeping the broker copied on all correspondence
• Chase outstanding documents and information to keep applications moving
• Support credit assessment and valuation requirements through to submission
• Keep digital client files and application records organized and current
• Offer ideas and suggest improvements to existing processes and workflows

Skills

Loan processing

End-to-end loan process

Servicing calculations

Written loan summaries

CRM data entry

Written English

Attention to detail

Proactive/self-starter

Strong communication

Tools

CRM platforms

Lender servicing calculators

Job description

Job Summary:

Turning a client's scenario into a lender-ready loan file is the daily work of a detail-oriented Mortgage Loan Processing Specialist at a growing mortgage broking business. You will take client scenarios from initial file handover through to loan submission, researching lender options, running servicing calculations, preparing loan recommendation summaries, and managing document collection. Hands-on lending or loan processing experience, initiative instead of waiting for instructions, and clear writing with clients and lenders make for the ideal fit.

Key Responsibilities:

• - Review new client files, supporting documents, and scenario summaries provided by the broker
• - Research and compare lender products to find the most suitable loan options for each client's situation
• - Run servicing and serviceability calculations, including buffer assessments, across shortlisted lenders
• - Prepare clear written loan option summaries and recommendations for the broker to review before they reach the client
• - Enter data accurately and lodge loan applications in the CRM system
• - Collect required documents from clients by email, keeping the broker copied on all correspondence
• - Chase outstanding documents and information to keep applications moving
• - Support credit assessment and valuation requirements through to submission
• - Keep digital client files and application records organized and current
• - Offer ideas and suggest improvements to existing processes and workflows

Mandatory Skills:

• - Minimum 1-2 years of experience in loan processing, mortgage brokerage support, or lending operations
• - Solid understanding of the loan process end to end: document collection, credit assessment, valuations, and submission
• - Experience running servicing calculations and comparing lender products
• - Ability to prepare written loan summaries and recommendations
• - Confident CRM and system data entry, with a strong ability to pick up new platforms quickly
• - Excellent written English for professional client-facing email communication
• - High attention to detail and accuracy with financial documents and figures
• - Proactive and self-starting, able to take a file and run with it without step-by-step instructions
• - Focused, rigorous, and effective when left to run with the work
• - Strong communication skills

Preferred Skills:

• - Experience supporting Australian mortgage brokers or familiarity with Australian lenders and lending policy
• - Background in banking, financial services, or credit
• - Familiarity with broker CRM platforms and lender servicing calculators
• - Able to handle a full slate of active loan files while keeping each one moving
• - Comfort suggesting better ways of doing things and improving existing workflows

Why Join Us:

Join a small, close-knit team where your work has a direct and visible impact on the business. You will work alongside an experienced finance professional who values initiative, shares knowledge openly, and welcomes new ideas from everyone. There is real room to grow here, with the role expanding as the business does.