Mortgage Broker Assistant - Bacolod-based

Boomering Inc.; Angeles; On-site; PHP 457,002 - 547,398; Full time

Benefits offered by this job

Competitive salary package

HMO on the first day of hire

15 vacation leaves and 5 sick leaves

Employee Loan Facilities

Company events with chances to win prizes

Job summary

A leading BPO company in the Philippines is seeking a Mortgage Broker Assistant to provide essential support in loan processing. Responsibilities include client communication, document preparation, and administrative tasks within mortgage systems. Ideal candidates will possess strong organizational skills, experience in AU Loan Processing, and excellent English communication abilities. This role offers a competitive salary and various benefits including health insurance and flexible work arrangements.

Qualifications

• Experience in AU Loan Processing is required.
• Previous experience in mortgage or banking is advantageous.
• Ability to maintain confidentiality and adhere to compliance standards.

Responsibilities

• Act as a point of contact for clients and provide application updates.
• Prepare and organize mortgage application packages accurately.
• Process and input client information into mortgage systems.
• Assist in tracking loan applications through underwriting stages.
• Maintain accurate client records within CRM systems.

Skills

Client Communication

Attention to Detail

Organizational Skills

Multitasking

Professional English Communication

Education

Degree in business, finance, accounting, IT or related field

Tools

Microsoft Office Suite

Mortgage software or CRM systems

Job description

Angeles City, Philippines | Posted on 01/15/2026

Position Title: Mortgage Broker Assistant

Work Set-up: Work from Home/Work from Office

Schedule: Monday – Friday, 7:00 am – 4:00 pm PH Time

Salary: Starts at Php 45,000

Join our client's extraordinary team of highly skilled professionals, where expertise meets efficiency in the realm of administrative support. With a wealth of experience in mortgage broker processes and proficiency in industry‑standard software, they are dedicated to delivering unparalleled support, ensuring seamless operations and success in every endeavor. Take the next step in your career journey with us and become an integral part of a dynamic company committed to excellence.

Job Description for Mortgage Broker Assistant

Your Responsibilities as a Mortgage Broker Assistant

• Client Communication & Coordination: Act as a point of contact for clients, answering basic inquiries and providing updates on application status; monitor emails and schedule and confirm appointments for clients and mortgage brokers; assist clients with gathering necessary documentation for loan applications.
• Document Preparation & Organization: Assist in preparing and organizing mortgage application packages and related documents; ensure all client documentation is complete and accurate, including income verification, credit reports, and property information; maintain organized filing systems (digital) for easy retrieval of documents.
• Administrative Support: Process and input client information into relevant mortgage processing systems; prepare forms, loan applications, and other documentation as required by mortgage brokers; coordinate with lenders, underwriters, and other stakeholders to facilitate timely processing of applications.
• Loan Processing Support: Help monitor and track the progress of loan applications through underwriting and approval stages; assist with completion of any additional documentation or information requests; order pricing requests and valuations; follow up with clients and lenders to ensure timely submission of necessary paperwork.
• Database and Record Maintenance: Ensure accurate and up-to-date client records are maintained within CRM systems; assist with preparation of reports and documentation for compliance and audit purposes.
• Other Duties as Assigned: Provide general administrative support to the mortgage team, including filing, faxing, scanning, and email correspondence; assist with marketing and client outreach as directed by the mortgage broker.

Qualifications as a Mortgage Broker Assistant

• Degree in business, finance, accounting, IT or related field preferred.
• Must have experience in AU Loan Processing.
• Must be located in Bacolod.
• Previous experience in a mortgage, banking, or administrative support role is an advantage.
• Familiarity with mortgage documents and loan processing procedures is a plus.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Experience with mortgage software or CRM systems is an advantage.
• Strong attention to detail with excellent organizational and multitasking abilities.
• Excellent English communication skills, both written and verbal.
• Ability to work independently as well as part of a team.
• High level of professionalism and customer service focus.
• Ability to maintain confidentiality and adhere to compliance standards.

Benefits

• Genuinely caring Leadership Team
• Competitive salary package
• Company‑provided full set‑up for desktop/laptop with a backup internet
• HMO on the first day of hire
• 15 vacation leaves and 5 sick leaves
• Annual Performance Reviews
• Unlimited Employee Referral Incentives
• Employee Loan Facilities
• Social Clubs and Interest Workshops
• Company events with chances to win prizes and receive rewards for outstanding performance
• Statutory benefits: Maternity, Paternity, Solo Parent Leaves, Magna Carta for Women, Retirement Benefits, OT, and Premium Pays

About Boomering

Boomering is an ISO‑certified, leading BPO company in Clark Freeport Zone, Pampanga. The mission is to enrich client and staff lives through simple and smart offshoring solutions and the S.T.E.P. core values (service, transparency, excellence and partnership) drive continual success.

We provide equal opportunities and a collaborative culture of excellence. Boomering is not just a BPO; we aim to make a difference. Future‑proof your career and pursue your passion with Boomering. We seek career thrill‑seekers who are committed to growth.