Mortgage Loan Support Specialist

Cloudstaff; Philippines; Remote; PHP 223,000 - 357,000; Full time

Benefits offered by this job

Health & life insurance

Mid-Year parties

Career advancement

ATM access

PC/Laptop provided

Free coffee & meals

VIP lounge & game rooms

Child-friendly spaces

Social clubs

International growth

Referral incentives

Wellness program

In-house psychiatrist

Employee Share Units

Dream Points program

Job summary

Cloudstaff in Philippines is seeking a Loan Processor Assistant to support loan processors from broker handover to formal approval. You will review applications, input data into Infinity, complete SOCA, draft AOL submissions, verify documents, and communicate updates to the processing team.

Responsibilities include lender follow-ups, valuation requests, discharge handling, issue escalation, and ad hoc tasks as directed by the Team Leader.

Qualifications

• Credit skills and understanding income documents.
• Infinity and SOCA experience.
• High level of computer skills.
• Work flow/systems.

Responsibilities

• Review client application and input into Infinity.
• Complete SOCA.
• AOL submission (draft).
• Review MYMF and lender checklist to confirm if any documents are missing.
• Lender follow ups – contact the lender for follow ups no greater than 2 days after submission and every 2 business days of the process.
• Complete valuation or pricing requests.
• Complete discharge and follow up with lender to confirm ready for settlement.
• Notify Team Leader of any loan application issues to resolve or escalate to senior mortgage broker if unresolved.
• Ad hoc duties as requested by Team Leader.

Skills

Credit skills

Income documents

Infinity

SOCA

Computer skills

Workflow systems

Tools

Infinity

SOCA

Job description

Cloudstaff in Philippines is seeking a Loan Processor Assistant to support loan processors from broker handover to formal approval. You will review applications, input data into Infinity, complete SOCA, draft AOL submissions, verify documents, and communicate updates to the processing team.

Responsibilities include lender follow-ups, valuation requests, discharge handling, issue escalation, and ad hoc tasks as directed by the Team Leader.