Mobile & Web Support Engineer — SLA Champion
Aureus Group Pte Ltd
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Job summary
Aureus Group Pte Ltd is hiring a Tech Support Specialist to keep our mobile and web applications running smoothly for users in our growing software ecosystem. You will troubleshoot issues, manage tickets within SLA, monitor performance, and collaborate with developers, QA, and product managers to resolve problems quickly.
Join us to strengthen our support processes, document solutions, and gain a solid understanding of our in-house platforms and deployment life cycle, while contributing to a
Qualifications
- Diploma or Degree in Computer Science, Information Technology, or a related field.
- 1 year of experience in technical support, application support, or a similar role.
- Experience supporting mobile and/or web applications.
- Experience with ticketing and documentation tools such as Jira, Confluence, or Salesforce is an advantage.
Responsibilities
- Provide technical support and troubleshooting for mobile and web applications.
- Manage and resolve support tickets efficiently, ensuring adherence to SLA requirements.
- Monitor system performance and elevate issues when necessary.
- Work closely with developers, QA teams, and product managers to resolve technical challenges.
- Maintain and improve internal documentation on Jira, Confluence, and Salesforce.
Skills
Education
Tools
Job description
Aureus Group Pte Ltd is hiring a Tech Support Specialist to keep our mobile and web applications running smoothly for users in our growing software ecosystem. You will troubleshoot issues, manage tickets within SLA, monitor performance, and collaborate with developers, QA, and product managers to resolve problems quickly.
Join us to strengthen our support processes, document solutions, and gain a solid understanding of our in-house platforms and deployment life cycle, while contributing to a
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