Mobile Phone Repair Technician & Customer Support

Carlcare; Cebu City; On-site; PHP 200,000 - 280,000; Full time

Job summary

Carlcare is seeking a technical support specialist in Cebu City to provide hands-on hardware/software repairs and direct customer assistance. You will diagnose issues, perform motherboard repairs, and maintain accurate records and inventory.

The role requires experience in a similar position, knowledge of micro soldering, and comfort with CRM/ticketing tools. Independence, organization, and strong communication are essential for success.

Qualifications

• Bachelor's degree or equivalent.
• Experience in a similar role is required.
• Knowledgeable in micro soldering repair.
• NCII or related certification is a plus.
• Computer literate; familiar with inventory systems.
• Organized, flexible, and able to work independently.

Responsibilities

• Provide technical support and motherboard repairs
• Assist customers and resolve inquiries/complaints
• Manage inventory, records, and documentation
• Handle orders, returns, and service requests

Skills

Phone repair

Customer handling

CRM system

Ticketing

Multitasking

Attention to detail

Team communication

Education

Bachelor's degree or equivalent

Tools

CRM system

Inventory systems

Ticketing system

Job description

Carlcare is seeking a technical support specialist in Cebu City to provide hands-on hardware/software repairs and direct customer assistance. You will diagnose issues, perform motherboard repairs, and maintain accurate records and inventory.

The role requires experience in a similar position, knowledge of micro soldering, and comfort with CRM/ticketing tools. Independence, organization, and strong communication are essential for success.