Microsoft L1 Helpdesk Specialist — Weekend On-Call Support

DysrupIT; Philippines; On-site; PHP 279,000 - 502,000; Full time

Job summary

DysrupIT in the Philippines is seeking a reliable Microsoft L1 Support Engineer to provide first-line technical support for Microsoft-based platforms and end users. You will handle incidents, service requests, and basic troubleshooting while ensuring timely resolution and excellent user experience.

This role requires participating in a rotational on-call schedule during weekends (approximately once per month) and collaborating with L2/L3 teams to resolve more complex issues.

Qualifications

• 2–4 years of experience in IT Support or Service Desk roles.
• Hands-on experience supporting Microsoft technologies.
• Familiarity with ITSM tools (ServiceNow, Jira or similar).
• Basic understanding of networking concepts (LAN/WAN, DNS, VPN).
• Experience in a structured support environment with SLAs.
• Strong communication and customer service skills.

Responsibilities

• Provide Level 1 support for Microsoft technologies and end-user issues.
• Monitor, log, and resolve incidents and service requests through the ticketing system.
• Perform initial diagnosis, troubleshooting, and resolution of common issues.
• Escalate complex issues to L2/L3 with proper documentation.
• Support users across Microsoft platforms to minimize business disruption.
• Participate in rotational on-call weekend support (once per month).
• Follow incident, change, and service management processes and SLAs.
• Maintain documentation of issues, resolutions, and standard procedures.
• Communicate issue status and resolution progress to users.
• Assist in basic system monitoring and health checks.

Skills

IT Support

Customer Service

Communication

Problem-solving

Independent worker

Prioritization

Tools

ServiceNow

Jira

Job description

DysrupIT in the Philippines is seeking a reliable Microsoft L1 Support Engineer to provide first-line technical support for Microsoft-based platforms and end users. You will handle incidents, service requests, and basic troubleshooting while ensuring timely resolution and excellent user experience.

This role requires participating in a rotational on-call schedule during weekends (approximately once per month) and collaborating with L2/L3 teams to resolve more complex issues.