ERP Support Analyst

BG&E; Manila; Hybrid; PHP 480,000 - 720,000; Full time

Job summary

BG&E, part of the SYSTRA Group, is seeking an ERP Support Analyst based in Manila to maintain the reliability and optimisation of the Dynamics 365 ERP environment. You will provide day-to-day functional support to business users and collaborate with internal IT, vendors, and SYSTRA ANZ stakeholders.

You will work in a service-focused team, ensuring governance alignment and continuous improvement, balancing operational support with system enhancements and documentation.

Qualifications

• Experience providing support for ERP systems, preferably Microsoft Dynamics 365 (Project Operations and/or Finance and Operations).
• Knowledge of ERP-enabled business processes including finance, project delivery, procurement, supply chain and HR.
• Experience in ICT support/service delivery with established processes and controls.
• Strong time management and attention to detail.

Responsibilities

• Provide day-to-day functional support for Microsoft Dynamics 365 users.
• Act as a trusted contact for ERP-related queries, incidents, and service requests.
• Investigate, analyse, and resolve system issues, escalate when required per support processes.
• Support system enhancements, minor configuration changes, and continuous improvement initiatives.
• Assist with user access, security roles, and licensing administration per governance.

Skills

Dynamics 365

ERP support

Stakeholder engagement

Documentation

Communication

Problem solving

Team collaboration

Job description

Role Purpose

The ERP Support Analyst is responsible for the effective support and ongoing operation of BG&E’s Enterprise Resource Planning (ERP) environment, with a primary focus on Microsoft Dynamics 365. The role operates within BG&E and, in the near future, SYSTRA ANZ, contributing to a cohesive and service-focused support model.

The primary purpose of the role is to ensure the reliability, usability, and continuous optimisation of the ERP platform. This is achieved by providing high-quality operational support to business users while ensuring alignment with SYSTRA Group standards, governance frameworks, and strategic objectives.

About You

You are a proactive and service-oriented ERP professional who values collaboration and operational excellence. You take a structured and customer-focused approach to supporting business users, building strong working relationships, and contributing positively to team outcomes.

You align with BG&E’s commitment to teamwork, integrity, and technical excellence, and you value being part of the global SYSTRA Group, where knowledge sharing, governance, and continuous improvement are actively encouraged. You are comfortable balancing day-to-day operational support with ongoing system improvement initiatives and perform effectively in an environment that values both people and performance.

Duties

• Provide day-to-day functional support for Microsoft Dynamics 365 users
• Act as a trusted point of contact for ERP-related queries, incidents, and service requests
• Investigate, analyse, and resolve system issues, escalating where required in line with support processes
• Support system enhancements, minor configuration changes, and continuous improvement initiatives
• Assist with user access, security roles, and licencing administration in line with BG&E and SYSTRA Group governance
• Collaborate closely with business stakeholders to understand operational needs and translate them into effective system outcomes
• Maintain accurate system documentation, user guides and support materials
• Liaise with internal IT teams, external vendors, and SYSTRA ANZ stakeholders as required
• Contribute positively to team culture by sharing knowledge, supporting colleagues, and promoting best practice
• Undertake other duties as reasonably assigned by the Business Analyst, Finance Applications Support Analyst, Head of Program Delivery, or Group Finance Manager

Qualifications, Skills And Experience

• Demonstrated experience providing support for ERP systems, with a preference for Microsoft Dynamics 365, including Project Operations and/or Finance and Operations
• Sound understanding of ERP-enabled business processes, including finance, project delivery, procurement, supply chain and human resources
• Experience operating within structured ICT support or service delivery environments, following established processes and controls
• Excellent time management skills with strong attention to detail and accuracy
• Well-developed analytical and problem-solving skills, with the ability to identify root causes and implement sustainable solutions
• Proven ability to engage effectively with both technical and non-technical stakeholders at various levels of the organisation
• Ability to work autonomously while also contributing effectively as part of a collaborative team environment, with the capacity to prioritise and manage competing workloads
• Experience supporting system testing, upgrades, releases, or go-live activities will be highly regarded
• Clear and professional communication skills, with a strong focus on documentation, knowledge sharing and process adherence
• Demonstrated commitment to integrity, professionalism, and the maintenance of confidentiality

Why Join Us

• Work for an Australian company
• Grow your technical expertise
• Be part of a collaborative and supportive team
• Gain opportunities for ongoing professional development and career progresssion
• Contribute to an impactful project

Work Arrangement

• FT in the office for the first few months
• Transit to 3 days/wk onsite and 2 days/wk working from home

Location: Manila, Philippines

Employment Type: Full-Time