Mgr - Processing - Equities Middle Office Control

HSBC; Quezon City; Hybrid; PHP 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

HSBC is seeking a Manager – Equities Middle Office Control in Manila to lead the Cash Equities MO Control team, ensuring front-to-back reconciliation integrity and timely client service.

The role involves supervising day-to-day operations, driving strategic initiatives, and delivering improvements with a focus on high-quality client relationships and operational excellence.

Qualifications

• Knowledge of equities front-to-back flow is a plus.
• Prior supervisory experience essential, preferably with change and operations management skills.
• Strong interpersonal skills; communicate effectively with external parties, Front Office, senior leaders and HSBC.
• Ability to problem solve, articulate requirements and implement change.

Responsibilities

• Oversee strategic client relationships across Cash Equities and service levels.
• Utilize MI to analyze performance and identify inefficiencies and deliver improvements.
• Oversight and escalation point for any Client Service issues – provide management support as required.
• Support the BAU elements of the role by stepping in and providing cover for the team.
• Manage direct reports including day-to-day performance, development, coaching and mentoring.
• In conjunction with line manager, set strategy for the function and deliver on it; sponsor process improvements in ECS space.
• Timely and accurate completion of SLAs around confirmation, allocation and client queries.
• Capacity management and smooth back-up process.
• Balance daily deliverables against continuous improvements, regulatory and market changes.

Skills

Equities flow

Supervisory experience

Interpersonal skills

Problem solving

Job description

Mgr - Processing - Equities Middle Office Control

Location: Quezon, National Capital Region (NCR), PH, 1101

Brand: HSBC

Area of Interest:

Role Workstyle: Hybrid Worker

Date: 2 Sept 2026

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Manager – Equities Middle Office Control.

The role holder will be part of the Equities franchise under Market Securities Services Operations (MSSO) umbrella. The role will specifically cover products in the Cash Equity space. The scope of the Cash EQ Middle Office team in Manila includes Broker Matching, CSA, Middle Office Control, Client Services and Desk Support.

The core purpose of this role is to provide day to day support for Middle Office Control team, who performs front-to-back reconciliations and checks, reporting, and query management throughout the trade lifecycle to ensure integrity of trade bookings and flows.

This manager role will be responsible for supervising day-to-day operations as well as delivery of various initiatives – business strategic deliveries, continuous improvements, market and regulatory changes.

• Responsible for the Strategic client relationship and process across Cash Equities. Specifically, the focus of the function will be to provide a full front to back point of contact to the Banks priority clients, ensure the clients expectations are met, understand service levels and significantly improve upon them through process improvement and provide various value add services.
• Utilizing an extensive suite of internal and external MI there will be an expectation that you use this to understand our operational performance and potential inefficiencies and deliver against the client expectations and service levels.
• Oversight and escalation point for any Client Service issues – providing management support as required.
• Support the BAU elements of the role by stepping in and providing cover for the team.
• Management of direct reports including management of day to day performance, development, coaching and mentoring of the individuals
• In conjunction with line manager, setting the strategy for the function and delivering on it. Guidance / Sponsorship on Process Improvement opportunities in ECS space.
• Timely and accurate completion of SLAs around confirmation, allocation and client queries.
• Capacity management and smooth back-up process.
• Balancing of daily deliverables against continuous improvements, regulatory and market changes and strategic deliveries.

Requirements

• Knowledge of Equities front-to-back flow is a plus.
• Prior supervisory experience essential, preferably with change and operations management skills.
• Strong interpersonal skills. Ability to communicate effectlivly between external parties, Front Office, senior leaders and the various departments within HSBC
• Ability to problem solve, articulate requirements and implement change were necessary.

You’ll achieve more when you join HSBC.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.