Manager Operations - TPM Specialist - EQUITIES SETTLEMENTS a month ago

The Hongkong and Shanghai Banking Corporation Limited (HSBC); Philippines; On-site; PHP 1,000,000 - 1,600,000; Full time

Job summary

HSBC Philippines invites applications for a Manager Operations - TPM Specialist – EQ – TPM (PRIME). The role focuses on delivering excellent post-trade client service to the Prime Finance Operations client base, coordinating onshore and offshore teams and contributing to the global target operating model across regions.

The successful candidate will manage client relationships, drive process improvements and help shape client service strategy in MSS Operations, within a high-pressure environment

Responsibilities

• Direct contact with senior operations and business managers.
• Work under high-pressure deadlines set by clients and internal stakeholders.
• Review current processes and implement improvements.
• Contribute to design, delivery and support of a global target operating model across regions (LDN, HK, NY).

Job description

Some Careers Have More Impact

Than Others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of

Manager Operations - TPM Specialist – EQ – TPM (PRIME). This is an operational relationship management role based within the Prime Finance Operations Client Service team. The focus of the role is to ensure Prime Finance Operations deliver an excellent service to the ‘Prime’ and Equity priority client base of the Prime Finance business and to personally ensure that HSBC Markets Operations is seen as providing a best in class offering in their post trade client service.

The individual will be required to manage a portfolio of client relationships and will also be expected to work closely with their colleagues situated both onshore and offshore as well as provide input into and drive the client service strategy across MSS Operations. The role is also responsible for helping to design, deliver and support a global target operating model, requiring the resourcing and training of settlements and control teams between the regions (LDN, HK, NY), and extensive coordination between these teams and the business. Principal Responsibilities

Direct face off to senior operations and business managerial teams. High pressure environment with deadlines imposed by the client and internal stakeholders. Review current processes and suggest and implement process improvements.

Role in helping to deliver strategic direction. Staff rotation and cross training. Oversight of HBEU client service processes and co-ordination for all Asia based Prime Clients.

Requirements A proven delivery track record combined with a sound knowledge of Prime Finance processes. The role requires a proactive and articulate individual, comfortable being part of a multi-disciplined team, dealing with a broad number of clients both internally and externally to shape key messages, and influence senior management teams in delivering practical solutions that noticeably move the dial in Operations.

Knowledge of Markets products and associated post trade operational processes. A solutions-led individual, able to self-motivate and deliver high quality results. Lateral thinker with an ability to interpret and solve complex issues.

Ability to act impartially, where required, to arbitrate in matters under dispute, build consensus, and resolve conflicts. Excellent client management skills, with the ability to build and develop networks and relationships with both external and internal clients and stakeholders. You’ll achieve more when you join HSBC.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

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