Metrics & Reporting Senior Associate - Customer Support - IVL

GOC Philippines, Inc.; Valenzuela; On-site; PHP 670,000 - 1,116,000; Full time

Benefits offered by this job

Health care (medical, dental, vision)

Birth-parent maternity leave (18 weeks

Life, accident and disability coverage

Free meals and snacks onsite

Job summary

Google Operations Center in Manila seeks a Trust & Safety Adspam Analyst to safeguard the ads ecosystem. You will investigate invalid traffic, including click fraud, bot activity, and malicious traffic, to protect advertisers and publishers.

The role requires 2–4 years of Google Ads experience, basic SQL, and strong analytical and communication skills. Google Ads Certification is a plus. Onsite in Metro Manila with competitive benefits.

Qualifications

• 2-4 years of Google Ads experience.
• Basic SQL experience, 1-2 years minimum.
• Ability to analyze large data sets to identify abuse.
• Clear written and spoken reports for stakeholders.
• Strong problem-solving abilities.

Responsibilities

• Investigates Invalid Traffic that does not reflect genuine interest.
• Identify patterns and anomalies indicating abuse.
• Report findings and collaborate with stakeholders.

Skills

Google Ads

SQL

Critical thinking

Data analysis

Communication

Problem solving

Job description

Join Us! At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us! The Trust & Safety Adspam Team plays a pivotal role in safeguarding the integrity of the online advertising landscape. Our mission is to create a universally trusted ads ecosystem, shielded from the infiltration of invalid and fraudulent ad traffic. We meticulously analyze billions of ad events, employing cutting-edge techniques and scalable methods to thwart the relentless efforts of sophisticated fraudsters. By effectively combating AdSpam, we empower users to access information securely, while advertisers, publishers, and Google can confidently monetize the internet responsibly, fostering a thriving digital ecosystem.

Position Responsibilities

Investigates Invalid Traffic which typically doesn't represent genuine user interest or intent like accidental clicks such as but not limited to:

• Click fraud or intentionally clicking on an ad multiple times to generate revenue.
• Bot traffic or bot-generated activities like automated programs that can simulate human activity on the internet.
• Malicious traffic or activities generated by malicious actors to try harming advertisers or publishers.

Minimum Qualifications

• 2-4 years of experience Google Ads experience required.
• Basic SQL experience, 1-2 years of experience minimum.
• Ability to think critically and analyze large amounts of data to identify patterns and anomalies that may indicate abuse.
• Communication skills: Ability to communicate effectively with both technical and non-technical audiences. This includes being able to write clear and concise reports and be involved in conversations with the stakeholders.
• Problem-solving skills: This includes the ability to identify and solve problems quickly and efficiently.

Preferred Qualifications

• With Google Ads Certification.

Benefits

• We support you with competitive wages and with comprehensive health care including medical, dental and vision coverage.
• We support your family with gender-neutral baby bonding leave, 18 week birth-parent maternity leave, and generous life, accident and disability insurance minimums.
• Employees who work onsite can enjoy free meals and snacks, and fun onsite experiences.

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Google Operations Center (GOC) is committed to equal employment opportunities regardless of race, creed, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status or any other basis protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

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Thanks for your interest in this opportunity!

For any questions, feel free to reach out to us at [e-mail].

Join us in building something special at GOC, where we’re creating the best possible journey for our customers and employees.

Google Operations Center is a unique company of problem-solvers, partnering with Google to provide support to their users and customers. We believe an amazing customer experience begins with an amazing culture, and we help you be your best through leadership that listens, a culture of growth, and resources for wellbeing.

With locations from North America to Asia, we hope you'll explore opportunities in your corner of the world.