Analytics & Insights Senior Associate - Customer & Business Intelligence - CX Lab

GOC Philippines, Inc.; Manila; On-site; PHP 420,000 - 660,000; Full time

Benefits offered by this job

Health care

Parental leave

Free meals onsite

Job summary

GOC Philippines, Inc. is seeking a data-focused professional to perform descriptive and statistical analyses on large survey datasets using Python. You will assist in deck creation, data entry, and ensure accuracy and quality across reports.

You will program surveys in Qualtrics, test them for quality, and review translations. The role requires 1+ year in SQL/Python for analytics and experience with Qualtrics or similar platforms.

Qualifications

• Bachelor's degree in business, marketing, social science, or related field.
• Knowledge of statistical analysis (inferential statistics, confidence intervals, t-tests, z-tests, ANOVA).
• 1+ year experience with SQL and Python for statistical analysis or data pipelines.
• 1+ year experience with SQL or other database systems.
• Experience programming market research online surveys using Qualtrics or similar platform.

Responsibilities

• Perform descriptive and statistical analysis on large quantitative survey datasets using Python.
• Assist in deck and report creation, including data analysis in Python and data entry.
• Provide insights to dashboard SMEs when new tables are added.
• Assist with survey programming in Qualtrics to align with research leads’ documents.
• Perform survey testing in Qualtrics and document quality issues.
• Review translations delivered by localization vendors and log quality issues.

Skills

SQL

Python

Statistical analysis

Data visualization

Education

Bachelor's degree in business, marketing, social science, or related field

Tools

Qualtrics

Job description

Position Responsibilities

• Perform descriptive and statistical analysis (e.g., z-tests, ANOVA, etc.) on large quantitative survey datasets using Python, including reviewing weighted data for accuracy and consistency
• Assist in deck and report creation, including data analysis in Python, data entry, formatting, editing, and reviewing content for accuracy, consistency, completeness and quality
• Give insight to dashboard SME when there is a new table to add in the task assigned
• Assist with survey programming in Qualtrics, including programming surveys to align with survey documents created by research leads. Programmed surveys must align with content and quality standards.
• Perform survey testing in Qualtrics, documenting any quality issues and testing for resolution.
• Perform review of translations delivered by localization vendors, logging any quality issues and reviewing fixes.

Minimum Qualifications

• Bachelor's degree in business, marketing, social science, or other related field
• Knowledge in a primary research type role with statistical analysis (inferential statistics, including confidence intervals, t-tests, z-tests, ANOVA, correlations, etc.)
• Proven analytical and data analysis skills, preferably in a market research setting (e.g., descriptive statistics and inferential statistics, experience creating charts, understanding of data visualizations, and appropriate applications for each, etc)
• 1+ year experience working with SQL and Python for statistical analysis and/or data pipeline management
• 1+ year experience with SQL or any other similar database management software systems
• Experience with programming market research online surveys using Qualtrics or any other survey platform

Preferred Qualifications

• Excellent organizational and data visualization skills, and the capability to handle multiple projects and multiple stakeholders.
• Ability to work under pressure with little or no supervision
• Ability to identify process and efficiency improvements
• Ability to use SQL and Python when modifying scripts, create script from scratch and performing data clean up.

Benefits

• We support you with competitive wages and with comprehensive health care including medical, dental and vision coverage
• We support your family with gender-neutral baby bonding leave, 18 week birth-parent maternity leave, and generous life, accident and disability insurance minimums
• Employees who work onsite can enjoy free meals and snacks, and fun onsite experiences

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Join us in building something special at GOC, where we’re creating the best possible journey for our customers and employees.

Google Operations Center is a unique company of problem-solvers, partnering with Google to provide support to their users and customers.

We believe an amazing customer experience begins with an amazing culture, and we help you be your best through leadership that listens, a culture of growth, and resources for wellbeing.

With locations from North America to Asia, we hope you’ll explore opportunities in your corner of the world.