Analytics & Insights Senior Associate - Customer & Business Intelligence - CX Lab

Google Operations Center; Taguig; Hybrid; PHP 600,000 - 1,000,000; Full time

Benefits offered by this job

Health care coverage

Parental leave benefits

Free onsite meals

Job summary

Google Operations Center in Metro Manila invites applications for an Analytics & Insights Senior Associate in the CX Lab. The role splits between Wave Survey Research and Scaled Qualitative Research to influence advertiser satisfaction and upcoming Google ads features.

You will perform descriptive and inferential statistics on large survey data using Python, help create decks and reports, and program surveys in Qualtrics while ensuring data quality.

Qualifications

• Bachelor's degree in business, marketing, social science, or related field.
• Experience with statistical analysis (inferential stats like t-tests, z-tests, ANOVA).
• Strong analytical and data analysis skills in market research.
• 1+ year experience with SQL and Python for statistics or data pipelines.
• 1+ year experience with SQL or similar DB systems.
• Experience programming market research online surveys (Qualtrics or similar).

Responsibilities

• Perform descriptive and statistical analysis on large survey data using Python.
• Assist in deck and report creation, including data analysis and quality checks.
• Provide insights to dashboard SMEs when new tables are added.
• Assist with survey programming in Qualtrics aligning with content.
• Perform survey testing in Qualtrics and document quality issues.
• Review translations from localization vendors and log fixes.

Skills

SQL

Python

Statistical analysis

Data visualization

Statistics

Research methods

Education

Bachelor's degree in related field

Tools

Qualtrics

SQL databases

Data pipelines

Job description

Join Us!

At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us!

As an Analytics & Insights Senior Associate in the CX Lab, your responsibilities will be split between the two arms of the Lab: Wave Survey Research and Scaled Qualitative Research. Your work will be instrumental in shaping the satisfaction of advertisers and developing future versions of Google's advertising products and customer experience programs

Position Responsibilities

• Perform descriptive and statistical analysis (e.g., z-tests, ANOVA, etc.) on large quantitative survey datasets using Python, including reviewing weighted data for accuracy and consistency
• Assist in deck and report creation, including data analysis in Python, data entry, formatting, editing, and reviewing content for accuracy, consistency, completeness and quality
• Give insight to dashboard SME when there is a new table to add in the task assigned
• Assist with survey programming in Qualtrics, including programming surveys to align with survey documents created by research leads. Programmed surveys must align with content and quality standards.
• Perform survey testing in Qualtrics, documenting any quality issues and testing for resolution.
• Perform with review of translations delivered by localization vendors, logging any quality issues and reviewing fixes.

Minimum Qualifications

• Bachelor's degree in business, marketing, social science, or other related field
• Knowledge in a primary research type role with statistical analysis (inferential statistics, including confidence intervals, t-tests, z-tests, ANOVA, correlations, etc.)
• Proven analytical and data analysis skills, preferably in a market research setting (e.g., descriptive statistics and inferential statistics, experience creating charts, understanding of data visualizations, and appropriate applications for each, etc)
• 1+ year experience working with SQL and Python for statistical analysis and/or data pipeline management
• 1+ year experience with SQL or any other similar database management software systems
• Experience with programming market research online surveys using Qualtrics or any other survey platform

Preferred Qualifications

• Excellent organizational and data visualization skills, and the capability to handle multiple projects and multiple stakeholders.
• Ability to work under pressure with little or no supervision
• Ability to identify process and efficiency improvements
• Ability to use SQL and Python when modifying scripts, create script from scratch and performing data clean up

Benefits

• We support you with competitive wages and with comprehensive health care including medical, dental and vision coverage
• We support your family with gender-neutral baby bonding leave, 18 week birth-parent maternity leave, and generous life, accident and disability insurance minimums
• Employees who work onsite can enjoy free meals and snacks, and fun onsite experiences

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Google Operations Center (GOC) is committed to equal employment opportunities regardless of race, creed, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status or any other basis protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

To ensure a barrier-free interview, please mention any required assistance or specific arrangements in your application and confirm them with your recruiter.