Metrics & Reporting Senior Associate - Customer Support - IVL

Google Operations Center; Taguig; On-site; PHP 900,000 - 1,500,000; Full time

Benefits offered by this job

Health benefits

Parental leave

Onsite meals

Job summary

Google Operations Center in Taguig, Philippines seeks a Trust & Safety Analyst to safeguard the ads ecosystem. You will investigate invalid traffic, detect click fraud, and analyze patterns to stop abuse across billions of events.

The role requires 2–4 years of relevant experience, Google Ads familiarity, and basic SQL skills. Onsite work, competitive benefits, and a supportive environment are offered.

Qualifications

• 2–4 years of experience in reliability/ads integrity role.
• Experience with Google Ads is required.
• Basic SQL experience (1–2 years) and ability to analyze large data sets.
• Strong written/spoken communication across technical and non-technical audiences.
• Problem-solving and quick issue identification skills are essential.

Responsibilities

• Investigate invalid traffic that misrepresents genuine user interest, including accidental clicks.
• Identify click fraud and repetitive clicks to generate revenue.
• Detect bot traffic and automated activities simulating user actions.
• Analyze malicious traffic and activities by bad actors harming advertisers.

Skills

Google Ads experience

SQL experience

Analytical thinking

Communication skills

Job description

Join Us! At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us!

Join Us! At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us!

The Trust & Safety Adspam Team plays a pivotal role in safeguarding the integrity of the online advertising landscape. Our mission is to create a universally trusted ads ecosystem, shielded from the infiltration of invalid and fraudulent ad traffic. We meticulously analyze billions of ad events, employing cutting-edge techniques and scalable methods to thwart the relentless efforts of sophisticated fraudsters. By effectively combating AdSpam, we empower users to access information securely, while advertisers, publishers, and Google can confidently monetize the internet responsibly, fostering a thriving digital ecosystem.

Position Responsibilities

• Investigates Invalid Traffic which typically doesn’t represent genuine user interest or intent like accidental clicks such as but not limited to:
• Click fraud or intentionally clicking on an ad multiple times to generate revenue.
• Bot traffic or bot-generated activities like automated programs that can simulate human activity on the internet
• Malicious traffic or activities generated by malicious actors to try harming advertisers or publishers.

Qualifications

Minimum Qualifications

• 2-4 years of experience
• Google Ads experience required
• Basic SQL experience, 1-2 years of experience minimum
• Ability to think critically and analyze large amounts of data to identify patterns and anomalies that may indicate abuse.
• Communication skills: Ability to communicate effectively with both technical and non-technical audiences. This includes being able to write clear and concise reports and be involved in conversations with the stakeholders.
• Problem-solving skills: This includes the ability to identify and solve problems quickly and efficiently.

Preferred Qualifications

• With Google Ads Certification

Benefits

• We support you with competitive wages and with comprehensive health care including medical, dental and vision coverage
• We support your family with gender-neutral baby bonding leave, 18 week birth-parent maternity leave, and generous life, accident and disability insurance minimums
• Employees who work onsite can enjoy free meals and snacks, and fun onsite experiences

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