MES Systems Administrator — ITIL, On-Call

Stefanini North America and APAC; Batangas City; On-site; PHP 420,000 - 540,000; Full time

Job summary

Stefanini North America and APAC in the Philippines seeks a System Administrator for LES-MES to manage the complete life cycle of an existing IT system, from analysis to implementation and training. You will work with a diverse, cross-regional team to sort out issues and drive permanent resolutions.

The role requires MS SQL Server experience, T-SQL, ITIL understanding, and knowledge of DELMIA Apriso. Fluent English and the ability to handle on-call support are essential.

Qualifications

• University degree in Computer Sciences, Information Systems, Engineering or equivalent will be an asset.
• Working experience with MS SQL server and related services (e.g., SSRS).
• Confirmed experience of using T-SQL syntax.
• Good understanding of Service Management Processes (ITIL).
• Experience in DELMIA Apriso will be an asset.
• Understanding of manufacturing and logistics business processes.
• Positive, can-do attitude and ability to work within a big cross-regional team.
• Strong communication and analytical skills are essential.
• Ability to cope with stress and workload.
• Willingness to participate in an on-call support model.
• Fluent English
• Attendance and schedule adherence are requirements of this position

Responsibilities

• Maintenance and support for IT Operations System (Manufacturing/Logistics/QA)
• Interact with users to assist with resolution of issues, requests and challenges related to the systems in scope of support. Gather information related to incidents, determine the root cause of the problems and drive resolutions to permanently address the users' issues. Coordinate investigation with other support teams, if needed (e.g., with infrastructure support team)
• Analyze and understand IT related business requirements, perform gap assessments/interpret the client's requirements to identify potential solutions.
• Coordinate testing to confirm delivered functionality before the update of the system is released to the production environment.
• Provide training and instruction manuals for new or upgraded system functionalities.
• Constantly and proactively assess existing system state and prepare improvement points to address defined limitations.

Skills

Fluent English

Cross‑regional collaboration

Manufacturing & Logistics knowledge

ITIL knowledge

Strong communication

Education

University degree in Computer Sciences, Information Systems, Engineering or equivalent

Tools

MS SQL Server

SSRS

T-SQL

DELMIA Apriso

Job description

Stefanini North America and APAC in the Philippines seeks a System Administrator for LES-MES to manage the complete life cycle of an existing IT system, from analysis to implementation and training. You will work with a diverse, cross-regional team to sort out issues and drive permanent resolutions.

The role requires MS SQL Server experience, T-SQL, ITIL understanding, and knowledge of DELMIA Apriso. Fluent English and the ability to handle on-call support are essential.