Member Success Advocate

Surge Fitness & Lifestyle; Muntinlupa; On-site; PHP 223,000 - 357,000; Full time

Benefits offered by this job

Health Insurance

Performance Bonus

Annual Appraisal

Employee Recognition Program

Holiday Gifts

Incentives

Job summary

Surge Fitness & Lifestyle is seeking a Member Success Advocate to serve at the Muntinlupa front desk, driving member acquisition, retention, and satisfaction. You will own the member journey from inquiry to long-term retention and aim to exceed monthly NJM targets while delivering a high-quality guest experience.

Candidates should have proven sales experience, strong communication, and a customer-centric mindset.

Qualifications

• Proven experience in sales, preferably in fitness, hospitality, or service industry.
• Excellent communication, negotiation, and interpersonal skills.
• Customer-centric mindset with strong problem-solving ability.
• Proficient in MS Office / Google Sheets and basic CRM/reporting.
• Target-driven, disciplined, and able to work on shifting schedules including weekends/holidays.
• Pleasant, professional appearance and demeanor.
• Willing to work at branches within the National Capital Region (NCR)

Responsibilities

• Actively acquire New Joining Members (NJMs) to meet and exceed individual and club monthly targets
• Demonstrate excellent selling, negotiation, and closing skills
• Conduct daily sales calls, follow-ups, and tours for prospects and leads
• Present membership packages, promotions, and club offerings professionally
• Build and maintain professional, long-term relationships with all members
• Proactively secure member feedback and identify member preferences to improve satisfaction
• Handle member inquiries and concerns with empathy and professionalism at the front desk
• Collect payments via phone calls and in-person interactions; follow up on defaulted accounts
• Man the front desk at all times during assigned shift
• Maintain accurate daily reports for NJMs, Cancellations, Defaulted Members, and Leavers

Skills

Sales experience

Communication skills

Interpersonal skills

CRM reporting

MS Office/Sheets

Customer focus

Problem solving

Shift work

NCR branches

Job description

On-site - Muntinlupa 1-3 Yrs Exp Bachelor Full-time

Employee Recognition and Rewards

Performance Bonus, Annual Appraisal, Employee Recognition Program, Holiday Gifts, Incentives

Insurance Health & Wellness

Health Insurance

About the role

The Member Success Advocate is the frontline champion for member acquisition, retention, and satisfaction. This role is primarily responsible for achieving New Joining Members (NJMs) sales targets, building strong professional relationships with members, and ensuring an exceptional member journey from inquiry to long-term retention. The MSA is the owner of the front desk experience.

Key responsibilities

• Actively acquire New Joining Members (NJMs) to meet and exceed individual and club monthly targets
• Demonstrate excellent selling, negotiation, and closing skills
• Conduct daily sales calls, follow-ups, and tours for prospects and leads
• Present membership packages, promotions, and club offerings professionally
• Build and maintain professional, long-term relationships with all members
• Proactively secure member feedback and identify member preferences to improve satisfaction
• Handle member inquiries and concerns with empathy and professionalism at the front desk
• Collect payments via phone calls and in-person interactions; follow up on defaulted accounts
• Man the front desk at all times during assigned shift
• Maintain accurate daily reports for NJMs, Cancellations, Defaulted Members, and Leavers

About you

• Proven experience in sales, preferably in fitness, hospitality, or service industry
• Excellent communication, negotiation, and interpersonal skills
• Customer-centric mindset with strong problem-solving ability
• Proficient in MS Office / Google Sheets and basic CRM/reporting
• Target-driven, disciplined, and able to work on shifting schedules including weekends/holidays
• Pleasant, professional appearance and demeanor
• Willing to work at branches within the National Capital Region (NCR)