Member Services Coordinator - Create Memorable Vacations

Travel + Leisure Co.; Morong; On-site; PHP 300,000 - 420,000; Full time

Job summary

Travel + Leisure Co. is seeking a dedicated Member Services Coordinator to join our Accor Vacation Club team. You’ll handle member enquiries, educate members on benefits, and deliver outstanding service to ensure memorable experiences.

You’ll assist with bookings, onboarding, and collaborate with Sales and Resort Operations to create seamless member journeys. Requires 2+ years in customer service, excellent communication, problem-solving, and attention to detail.

Qualifications

• At least 2 years in customer service or related environment.
• Experience handling customer complaints with empathy and professionalism.
• Experience working to individual and team KPIs in a fast-paced setting.
• Excellent verbal and written communication skills.

Responsibilities

• Managing member enquiries through phone, email, and written correspondence.
• Conducting outbound calls to educate and engage members on benefits.
• Taking ownership of member concerns and complaints and delivering timely resolutions.
• Assisting members with holiday bookings and membership-related requests.
• Facilitating member onboarding and education programs.
• Supporting member events, workshops, and engagement initiatives.
• Maintaining accurate member records and administrative documentation.
• Collaborating with Sales, Marketing, Resort Operations, Finance, and Member Services.

Skills

Verbal communication

Written communication

Problem solving

Organization

Multitasking

Teamwork

Attention to detail

Customer service

Tools

Microsoft Office

Outlook

Word

Excel

Job description

Travel + Leisure Co. is seeking a dedicated Member Services Coordinator to join our Accor Vacation Club team. You’ll handle member enquiries, educate members on benefits, and deliver outstanding service to ensure memorable experiences.

You’ll assist with bookings, onboarding, and collaborate with Sales and Resort Operations to create seamless member journeys. Requires 2+ years in customer service, excellent communication, problem-solving, and attention to detail.