Member Growth & Engagement

Aligned Marketplace; Metro Manila; Hybrid; PHP 7,538,000 - 11,307,000; Full time

Benefits offered by this job

Health insurance

Equity

PTO

Culture

Job summary

Aligned Marketplace in NYC is seeking a hands-on product manager to join a mission-oriented, Series A startup. You will own key parts of the member journey, drive visit conversions, and collaborate across product, operations, and outreach teams to unlock measurable improvements.

This role offers visibility across the company, a hybrid work model with two days per week in our NYC office, and a chance to shape outcomes for hundreds of thousands of members through data-driven experimentation and

Qualifications

• Experience in product management, growth, or related role.
• Strong product instincts to diagnose journeys and propose fixes.
• Experience designing or running feedback/measurement systems.
• Ability to influence across operations, providers, and product stakeholders.
• Analytical mindset with comfort in structured data and metrics.
• Excellent written and verbal communication.
• Healthcare/health insurance background preferred but not required.

Responsibilities

• Own visit conversion rate and drive it up.
• Diagnose friction across the member journey from outreach to visit.
• Provide PM perspective and collaborate with internal teams.
• Own post-visit feedback collection (NPS, Access scores) and data quality.
• Direct feedback signals to product, operations, and outreach teams.
• Partner with APC, Specialty Account Management, and Operations to surface friction.
• Work with data/outreach teams to align insights with campaigns and re-engagement.
• Explore new channels, including AI-powered outreach, to reduce friction.

Skills

Product management

Growth

Feedback systems

Cross-functional collaboration

Data analysis

Communication

Healthcare domain knowledge

Job description

NYC Metro, Hybrid Aligned Marketplace is an Advanced Primary Care Marketplace connecting self-insured employers with advanced and direct primary care doctors nationwide. Our vision is to connect 160M+ American employees and their families to better, more affordable care that was previously not available to them. Employers have historically struggled to reach this kind of care. These doctors are concentrated in limited geographies, high-risk members are hard to engage, benefits are scattered across too many point solutions, and direct contracting is complicated. Aligned solves all of it by opening access to these doctors through one contract, communicating directly with members, and managing outcomes-based payments to doctors as we pursue our mission to increase America's healthy years.

The Role

You will be joining a mission-oriented team at a Series A, n of 1 startup working to connect 500K+ current members across the country to independent advanced and direct primary care. You will be highly impactful with visibility across the company in an evolving but demanding role that will enable you to operate with extreme ownership!

What You’ll Do

• Own visit conversion rate — the share of members who select an Aligned provider and follow through to a completed first visit — and drive it up
• Diagnose friction across the full journey from outreach moment to completed visit: scheduling experience, communication touch points, provider detail pages, and handoffs between product surfaces
• Bring a clear PM point of view on what needs to change and work across internal teams and provider groups to make it happen
• Own the post-visit feedback collection system — NPS and Access scores — including touchpoint design, response rates, and data quality
• Route feedback signal to the right stakeholders: product and framework decisions to the head of product and operations, outreach triggers (especially negative experience signals) to the data and outreach team
• Partner with the APC & Specialty Account Management & Operations team to surface and resolve provider-level friction —scheduling processes, onboarding experience, communication handoffs
• Work with the data and outreach team to ensure Goal 2 and Goal 3 insights are informing campaign targeting and re-engagement logic
• Explore and evaluate new channels — including AI-powered outreach — for their potential to reduce friction and improve visit conversion

What We’re Looking For

• ~4 years of experience in product management, growth, or a closely related role — you have shipped things, measured their impact, and iterated
• Strong product instincts — you can diagnose a broken member or customer journey, identify root causes, and propose specific, prioritized fixes
• Experience designing or running feedback and measurement systems — you know what makes a feedback loop useful vs. noisy
• Comfortable working across teams to get things done —you can influence without authority and know how to work with operations, providers, and product stakeholders at the same time
• Analytical enough to work with structured data, interpret conversion metrics, and flag what matters — you don’t need to be a data scientist but you think quantitatively
• Strong written and verbal communication — you write clearly, synthesize well, and can make a complex member journey problem legible to a range of stakeholders
• Healthcare, health insurance, or consumer health background preferred but not required — what matters most is the combination of product thinking and operational rigor

Why This Role

Most member engagement in healthcare is an afterthought — a generic email, a forgotten app, a benefits portal nobody opens. At Aligned, it is one of the most technically and strategically interesting problems in the company. The outreach and member experience work here is data-driven, clinically informed, and directly tied to whether people get better care and whether the business works. This role has visibility across the company, genuine ownership of outcomes that matter, and a chance to build something that did not exist before.

How We Work

• We think win-win-win. We are transparent and assume positive intent. We believe highly engaged team members lead to great product and highly engaged customers, which lead to great investors returns.
• We have a growth mindset. We are continuously learning. We have strong opinions, loosely held. We listen first as a means to understand.
• We keep our commitments. We do what we said we were going to do. We have urgency in pursuing our mission.
• We have a bias towards action and are proactive in moving the industry forward.

Our cultural attributes

• Respect
• Hard working
• Humble
• Ownership

Our Benefits

• Comprehensive health insurance and 401(k)
• Meaningful equity in a fast-growing health tech company
• Competitive PTO policy
• Collaborative, mission-driven team culture

This is a hybrid role with a minimum of 2 days weekly in our New York City office.

We are hiring ASAP.