Member Experience Specialist - Onsite (US Hours)

Outsourced Quality Assured Services Pty; Quezon City; On-site; PHP 279,000 - 469,000; Full time

Job summary

Outsourced.ph is seeking a Customer Service Representative to provide a high-touch, informed experience for Members. This onsite position is located at SM North, Quezon City, with a US business hours schedule and a background check process for all hires.

Responsibilities include handling high levels of customer service via phone, researching Member requests with urgency, and maintaining professionalism while meeting KPIs.

Qualifications

• 4+ years of customer service experience.
• Excellent written and oral communication.
• This is an extremely fast paced role and requires you to be able to adapt to changes quickly.
• Polite and professional conduct, excellent interpersonal skills.
• Proactive attitude with an ability to creatively solve problems quickly.
• Independent, excellent time management and organizational skills.
• Confident, with the ability to prioritize and meet deadlines working under pressure.
• Computer and Technology savvy.

Responsibilities

• Providing high level of customer service via phone.
• Thoroughly research and reply to Member requests with high sense of urgency and professionalism.
• Continually exceed customer's expectations.
• Ability to troubleshoot and communicate across multiple platforms.
• Constantly evaluate customer's experience and make suggestions to improve customer's engagement/satisfaction.
• Meet or exceed KPI's including time to first response, customer satisfaction scores, etc.
• Willing to support other teams when needed.

Skills

Customer service

Communication

Adaptability

Time management

Problem solving

Interpersonal skills

Job description

Outsourced.ph is seeking a Customer Service Representative to provide a high-touch, informed experience for Members. This onsite position is located at SM North, Quezon City, with a US business hours schedule and a background check process for all hires.

Responsibilities include handling high levels of customer service via phone, researching Member requests with urgency, and maintaining professionalism while meeting KPIs.