Medical Secretary (RN) — Behavioral Health Care Coordination

Genfinity Philippines, Inc.; Makati; On-site; PHP 250,000 - 350,000; Full time

Job summary

Author Health is seeking a Medical Secretary to provide virtual administrative and care coordination support to our multidisciplinary clinical team. This role manages patient scheduling, medical records, prior authorizations, and day-to-day operational communications to ensure efficient patient care.

The position is full-time, onsite in Makati, Monday to Friday, US business hours alignment, and requires Philippine RN or Pharmacist credentials, strong organization, and ability to work in a

Qualifications

• Strong organizational and time management skills; ability to prioritize tasks and meet deadlines.
• Knowledge of medical, behavioral health, and mental health terminology.
• Ability to maintain accurate patient records and document information clearly.
• Experience in behavioral health and/or with older adults is preferred.

Responsibilities

• Provide administrative support to the clinical team, including psychiatrists, nurse practitioners, and medical assistants.
• Coordinate with PCPs to obtain patient records, lab results, and other required documentation.
• Assist with medication prior authorization requests.
• Prepare patient charts and documentation for appointments.
• Distribute intake and follow-up notes to PCPs as needed.
• Schedule and reschedule patient appointments.
• Provide backup support for medical assistants when required.
• Coordinate care with patients, families, healthcare providers, and the multidisciplinary care team.
• Support the delivery of high-quality, coordinated virtual care services.
• Maintain efficient patient flow and support implementation of care plans.
• Process incoming and outgoing calls in a professional and timely manner.

Skills

Organizational skills

Time management

Medical terminology

Communication skills

Education

Philippine Registered Nurse

Registered Pharmacist

Job description

Author Health is seeking a Medical Secretary to provide virtual administrative and care coordination support to our multidisciplinary clinical team. This role manages patient scheduling, medical records, prior authorizations, and day-to-day operational communications to ensure efficient patient care.

The position is full-time, onsite in Makati, Monday to Friday, US business hours alignment, and requires Philippine RN or Pharmacist credentials, strong organization, and ability to work in a